Experienced Customer Support Specialist for Medical Record Processing and Client Engagement – Full-Time Remote Opportunity

Welcome to blithequark blithequark is a pioneering data platform company and the world’s leader in health data exchange, driven by the vision that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. blithequark is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining blithequark today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Our team members bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We are committed to a work environment free from job discrimination and are proud to be an Equal Employment Opportunity employer. Job Overview This is a full-time remote role (call center) that operates from Monday to Friday, 8AM-4:30 PM EST. As a Customer Support Specialist for Medical Record Processing, you will be comfortable working in a high-volume production environment and will be responsible for processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. You will also document information in multiple platforms using two computer monitors. Key Responsibilities: Process medical record requests via phone calls from various stakeholders, including patients, insurance companies, and attorneys. Provide timely and accurate medical record status updates to clients. Document information in multiple platforms using dual computer monitors, ensuring data accuracy and efficiency. Utilize Microsoft Office tools, including Word and Excel, to manage and analyze data. Collaborate with internal teams to resolve issues and improve processes. Participate in ongoing training and professional development to enhance skills and knowledge. Qualifications and Skills To be successful in this role, you will possess the following essential qualifications and skills: Essential Qualifications: High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 1-2 years of experience in customer service, call center, or related field. Proficiency in Microsoft Office, including Word and Excel. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-volume environment. Strong problem-solving and analytical skills. Preferred Qualifications: Experience in medical records or healthcare industry. Knowledge of HIPAA regulations and guidelines. Previous experience with electronic medical records systems. Bilingual or multilingual skills. Career Growth and Development At blithequark, we are committed to the growth and development of our team members. You will have access to comprehensive onsite/virtual training programs, followed by job shadowing with an assigned mentor. We also offer tuition assistance and a 401k Savings Plan to support your long-term career goals. Work Environment and Culture Our company culture is built on values of innovation, collaboration, and respect. We believe in fostering a work environment that is inclusive, supportive, and empowering. As a remote team member, you will be provided with company equipment, including a computer, monitor, virtual phone, and other necessary tools to perform your job duties. Compensation and Benefits We offer a competitive hourly rate, ranging from $15 to $18.32 USD, depending on location, responsibilities, skills, experience, and other requirements of the role. Our comprehensive benefits package includes: Full benefits: PTO, Health, Vision, and Dental Insurance. 401k Savings Plan. Tuition Assistance. If you are a motivated and customer-focused individual who is passionate about healthcare and technology, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to be considered for this role. Diversity, Equity, and Inclusion blithequark is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the ‘Interview Accommodation Request’ category. We are also committed to a work environment free from job discrimination and are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Privacy Policy For more information about how we collect and use your data, please review our Privacy Policy. Conclusion Join blithequark and become part of a dynamic team that is shaping the future of healthcare. to take the first step towards an exciting and rewarding career as a Customer Support Specialist for Medical Record Processing. We look forward to receiving your application and exploring how you can contribute to our mission of empowering healthcare decisions with data.