Experienced Customer Support Specialist for CPC Processor Team – Delivering Exceptional Service in a Fast-Paced Remote Call Center Environment

Welcome to blithequark blithequark is a pioneering data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. We are committed to making a meaningful impact in the healthcare industry by providing innovative solutions that enable secure, accessible, and usable data to inform better health decisions. Our platform is powered by the largest, most diverse health data network in the U.S., and we are trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining blithequark today, you’re stepping onto a high-performing, values-driven team that is rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. About the Role We are seeking an experienced Customer Support Specialist to join our CPC Processor team in a remote call center environment. As a Customer Support Specialist, you will play a critical role in providing exceptional service to our customers, including patients, insurance companies, and attorneys. You will be responsible for processing medical record requests, documenting information in multiple platforms, and ensuring that our customers receive timely and accurate updates on their medical record status. This is a full-time remote role, Monday – Friday, 9 am to 5 pm EST. You will be working in a high-volume production environment, and we are looking for individuals who are comfortable with this fast-paced setting and are able to multitask with ease. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status updates Document information in multiple platforms using two computer monitors Provide exceptional customer service to our customers, ensuring that their needs are met in a timely and accurate manner Work effectively in a high-volume production environment, prioritizing tasks and managing multiple projects simultaneously Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction Utilize Microsoft Office applications, including Word and Excel, to document and track customer interactions Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required; associate’s or bachelor’s degree preferred 1-2 years of experience in customer service, preferably in a call center environment Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams Strong problem-solving and analytical skills, with the ability to resolve customer issues in a timely and accurate manner Proficiency in Microsoft Office applications, including Word and Excel Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Experience working in a healthcare or medical records environment Knowledge of medical terminology and healthcare regulations Experience with electronic health records (EHRs) and other healthcare software applications Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Customer Focus : Ability to provide exceptional customer service, ensuring that customer needs are met in a timely and accurate manner Communication : Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams Problem-Solving : Strong problem-solving and analytical skills, with the ability to resolve customer issues in a timely and accurate manner Time Management : Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously Teamwork : Ability to collaborate with internal teams to resolve customer issues and improve overall customer satisfaction Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Support Specialist, you will have access to comprehensive training programs, including onsite and virtual training, as well as job shadowing with an assigned mentor. You will also have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, with opportunities for advancement and professional growth. Work Environment and Company Culture blithequark is committed to creating a work environment that is inclusive, diverse, and respectful of all employees. We believe in fostering a culture of innovation, collaboration, and teamwork, and we are proud to be an Equal Employment Opportunity employer. Our company culture is built on the following values: Integrity : We operate with integrity, transparency, and honesty in all our interactions Respect : We respect and value the diversity of our employees, customers, and partners Innovation : We foster a culture of innovation, encouraging creativity and experimentation Collaboration : We believe in the power of teamwork, collaborating to achieve common goals and objectives Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. Our benefits program includes: Full benefits, including health, vision, and dental insurance 401k savings plan and tuition assistance Comprehensive onsite and virtual training programs Job shadowing with an assigned mentor Company equipment, including computer, monitor, virtual phone, and other necessary tools The estimated base pay range per hour for this role is $15-$18.32 USD, depending on location, responsibilities, skills, experience, and other requirements of the role. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our CPC Processor team as a Customer Support Specialist. At blithequark, we are committed to making a meaningful impact in the healthcare industry, and we believe that our employees are the key to our success. to and take the first step towards a rewarding and challenging career in customer support. To apply, please including your resume and a cover letter, through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is committed to a work environment free from job discrimination and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.