Experienced Customer Support Specialist for Medical Records Processing and CPC Processor – Remote Call Center Opportunity with blithequark

Introduction to blithequark blithequark is a pioneering data platform company and the world’s leader in health data exchange, driven by the vision that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network, enabling data to be secure, accessible, and usable to inform better health decisions. blithequark is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining blithequark today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Our team brings a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We are committed to a work environment free from job discrimination and are proud to be an Equal Employment Opportunity employer. Job Overview This is a remote call center role, working full-time from Monday to Friday, 8am-4:30pm EST. As a Customer Support Specialist for Medical Records Processing and CPC Processor, you will be comfortable working in a high-volume production environment, processing medical record requests, and providing exceptional customer support to patients, insurance companies, and attorneys. You will be documenting information in multiple platforms using two computer monitors and must be proficient in Microsoft Office, including Word and Excel. Key Responsibilities Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status updates. Document information in multiple platforms using two computer monitors. Provide exceptional customer support, ensuring a high level of satisfaction and resolving issues efficiently. Work effectively in a high-volume production environment, meeting productivity and quality standards. Collaborate with team members to achieve common goals and improve processes. Essential Qualifications High school diploma or equivalent required. 1-2 years of experience in customer support, preferably in a healthcare or medical records environment. Proficient in Microsoft Office, including Word and Excel. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Ability to work in a fast-paced, high-volume production environment, meeting productivity and quality standards. Preferred Qualifications Associate’s or Bachelor’s degree in a related field, such as healthcare administration or medical records. 2-3 years of experience in customer support, preferably in a healthcare or medical records environment. Certification in medical records or a related field, such as CPC (Certified Professional Coder). Experience with electronic health records (EHRs) and other healthcare software applications. Skills and Competencies Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Excellent problem-solving and analytical skills, with the ability to resolve issues efficiently. Ability to work in a fast-paced, high-volume production environment, meeting productivity and quality standards. Proficient in Microsoft Office, including Word and Excel, and ability to learn other software applications. Strong attention to detail and ability to maintain accuracy in a high-volume production environment. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist for Medical Records Processing and CPC Processor, you will have access to comprehensive onsite/virtual training programs, followed by job shadowing with an assigned mentor. You will also have opportunities to develop your skills and advance your career in a dynamic and rapidly growing company. Work Environment and Company Culture blithequark is committed to a work environment free from job discrimination and is proud to be an Equal Employment Opportunity employer. We offer a collaborative and dynamic work environment, with a team of experienced professionals who are passionate about improving healthcare through technology-forward solutions. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for career growth and development. The estimated base pay range per hour for this role is $15-$18.32 USD. We also offer a range of perks and benefits, including company equipment, virtual phone, and tuition assistance. Conclusion If you are a motivated and customer-focused individual with a passion for healthcare and technology, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Support Specialist for Medical Records Processing and CPC Processor. As a member of our team, you will have the opportunity to make a meaningful contribution to improving healthcare outcomes and advancing the field of health data exchange. to take the first step in your career with blithequark! Equal Employment Opportunity blithequark is committed to a work environment free from job discrimination and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Reasonable Accommodations blithequark is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the ‘Interview Accommodation Request’ category. Privacy Policy For more information about how we collect and use your data, please review our Privacy Policy.