Experienced Customer Support Specialist – Medical Records Processing and Call Center Operations at blithequark

Introduction to blithequark blithequark is a pioneering data platform company and the world’s leader in health data exchange, driven by the vision that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. blithequark is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining blithequark today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. blithequark team members bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We are committed to a work environment free from job discrimination and are proud to be an Equal Employment Opportunity employer. Job Overview We are seeking an experienced Customer Support Specialist to in a remote call center role. As a Customer Support Specialist, you will be responsible for processing medical record requests, taking calls from patients, insurance companies, and attorneys, and providing medical record status updates. You will be working in a high-volume production environment and will be required to document information in multiple platforms using two computer monitors. Key Responsibilities: Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status updates Document information in multiple platforms using two computer monitors Work comfortably in a high-volume production environment Provide exceptional customer service to patients, insurance companies, and attorneys Utilize Microsoft Office (including Word and Excel) to perform job duties Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required 1-2 years of experience in a customer-facing role, preferably in a call center environment Proficient in Microsoft Office (including Word and Excel) Comfortable working in a high-volume production environment Excellent communication and customer service skills Preferred qualifications include: Experience working in a medical records or healthcare environment Knowledge of medical terminology and HIPAA regulations Previous experience working with multiple computer monitors and software platforms Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with patients, insurance companies, and attorneys Customer service skills: Ability to provide exceptional customer service, with a focus on resolving issues and providing solutions Technical skills: Proficient in Microsoft Office (including Word and Excel), with the ability to learn new software platforms and technologies Time management skills: Ability to work in a high-volume production environment, with the ability to prioritize tasks and manage time effectively Teamwork skills: Ability to work collaboratively with team members, with a focus on achieving common goals and objectives Career Growth and Learning Benefits At blithequark, we are committed to providing our team members with opportunities for career growth and learning. As a Customer Support Specialist, you will have access to: Comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor Ongoing training and development opportunities, with a focus on advancing your skills and knowledge Opportunities for career advancement, with a focus on promoting from within Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on the values of innovation, teamwork, and customer focus. As a team member, you can expect: A dynamic and supportive work environment, with a focus on collaboration and teamwork A culture that values innovation and creativity, with a focus on finding new solutions to complex problems A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all Compensation, Perks, and Benefits As a Customer Support Specialist at blithequark, you can expect: Competitive hourly pay rate, with a range of $15-$18.32 per hour Full benefits package, including PTO, health, vision, and dental insurance, and 401k savings plan Tuition assistance program, with a focus on supporting your ongoing education and development Company equipment, including computer, monitor, virtual phone, and other necessary tools Conclusion If you are a motivated and customer-focused individual, with a passion for working in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will have the opportunity to make a meaningful contribution to our team, while also advancing your skills and knowledge. Don’t miss out on this chance to join a leading data platform company and be a part of our mission to improve healthcare outcomes through data-driven solutions. To apply, please including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our team. blithequark is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request. For more information about how we collect and use your data, please review our Privacy Policy.