Experienced Customer Support Specialist for Medical Records Processing – Full-Time Remote Opportunity with blithequark

Introduction to blithequark blithequark is a pioneering data platform company that has established itself as the world’s leader in health data exchange. Our vision is ambitious and clear: every healthcare decision should be powered by the right data, at the right time, and in the right format. To achieve this, we have developed a platform that is powered by the largest, most diverse health data network in the U.S., making data secure, accessible, and usable to inform better health decisions. blithequark is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining blithequark today, you are stepping onto a high-performing, values-driven team that is dedicated to tackling some of healthcare’s most complex problems with technology-forward solutions. Our team members bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We are committed to a work environment that is free from job discrimination and are proud to be an Equal Employment Opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Job Overview We are seeking an experienced Customer Support Specialist to in a full-time remote capacity. As a Customer Support Specialist, you will play a critical role in our medical records processing team, working in a high-volume production environment and providing exceptional support to our clients and customers. Your primary responsibilities will include: Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status updates. Documenting information in multiple platforms using two computer monitors, ensuring accuracy and efficiency in all interactions. Utilizing Microsoft Office, including Word and Excel, to manage and analyze data related to medical records requests. Working collaboratively with our team to ensure seamless communication and resolution of customer inquiries. Maintaining a high level of productivity and meeting performance metrics in a fast-paced environment. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required; associate’s or bachelor’s degree preferred. At least 1-2 years of experience in customer support, preferably in a medical records or healthcare environment. Excellent communication and interpersonal skills, with the ability to provide empathetic and professional support to customers. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in Microsoft Office, including Word and Excel, and the ability to learn new software applications quickly. Preferred Qualifications While not required, the following preferred qualifications will make you a more competitive candidate for this role: Experience working in a call center or high-volume production environment. Knowledge of medical terminology and healthcare regulations, such as HIPAA. Certification in customer support or a related field, such as CPC (Certified Professional Coder) or CCS (Certified Coding Specialist). Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English. What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. As a Customer Support Specialist, you can expect: A competitive hourly rate, with a range of $15-$18.32 USD per hour, depending on experience and location. A comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor to ensure your success in the role. Company equipment, including a computer, monitor, virtual phone, and other necessary tools to perform your job duties. Full benefits, including PTO, health, vision, and dental insurance, and a 401k savings plan with tuition assistance. Opportunities for career growth and advancement, with a focus on professional development and continuing education. Work Environment and Culture At blithequark, we are proud of our dynamic and inclusive work environment, where employees are valued and respected for their contributions. As a remote employee, you will be an integral part of our team, with regular opportunities for virtual communication and collaboration. Our company culture is built on the following core values: A commitment to excellence and quality in everything we do. A focus on innovation and technology-forward solutions to drive growth and improvement. A dedication to diversity, equity, and inclusion, with a workforce that reflects the communities we serve. A passion for making a positive impact on healthcare and the lives of our customers and patients. If you are a motivated and customer-focused individual who is passionate about healthcare and technology, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Equal Employment Opportunity blithequark is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the ‘Interview Accommodation Request’ category. Privacy Policy For more information about how we collect and use your data, please review our Privacy Policy.