Job Title: Customer Support Representative – Remote Work Opportunity with Chewy at blithequark

Job Description: Join the blithequark Team as a Customer Support Representative and Make a Difference in the Lives of Pet Parents Across the Country Are you passionate about delivering exceptional customer experiences and working in a dynamic, pet-friendly environment? Do you thrive in a remote setting and enjoy the flexibility that comes with it? If so, we invite you to join the blithequark team as a Customer Support Representative, partnering with Chewy, a leading pet e-commerce company, to provide top-notch remote customer support services. At blithequark, we believe in empowering our team members to thrive professionally while maintaining a healthy work-life balance. By joining our virtual team, you will be part of a company that values innovation, customer care, and above all, the people who make it all possible. Whether you are a pet lover or just passionate about customer support, we invite you to grow with us in a remote environment that is both dynamic and fulfilling. Key Responsibilities: As a Customer Support Representative at blithequark, you will be responsible for: Responding to customer inquiries via phone, chat, or email in a prompt and courteous manner. Providing support regarding orders, shipping, returns, product details, and account information. Troubleshooting and resolving customer issues quickly and effectively, escalating complex cases when necessary. Maintaining up-to-date knowledge of Chewy's products, policies, and promotions. Documenting customer interactions and outcomes in the system with accuracy. Working collaboratively with team members and managers to achieve performance goals. Upholding customer satisfaction and brand reputation through high-quality service delivery. Required Skills and Qualifications: To succeed in this role, you will need: A high school diploma or equivalent (Bachelors degree is a plus). Excellent communication skills, both written and verbal. Comfortable with navigating multiple computer systems and tools simultaneously. A high level of empathy, patience, and a customer-first attitude. Strong problem-solving skills and attention to detail. Ability to type at least 40 WPM with accuracy. A quiet, distraction-free workspace and reliable internet connection. Experience: We are looking for candidates with: A minimum of 1 year in a customer service or support-related role (call center, retail, or remote work experience preferred). Experience in e-commerce, pet care, or order fulfillment environments is a plus. Working Hours: As a full-time Customer Support Representative, you can expect: 40 hours per week with flexible scheduling options. Shifts may include evenings, weekends, and holidays. Overtime opportunities available during peak seasons. Knowledge, Skills, and Abilities: To excel in this role, you will need: Proficiency in basic computer operations and troubleshooting. Ability to adapt quickly to change in fast-paced environments. Capable of handling sensitive customer concerns with professionalism and confidentiality. Team player mindset with a proactive approach to work. Time management and organizational skills to manage remote workflow efficiently. Benefits: As a valued member of the blithequark team, you can enjoy: Competitive hourly rate with performance-based bonuses. Fully remote position with provided equipment. Health, dental, and vision insurance. Paid time off and holiday pay. Professional development and career growth opportunities. Employee discounts on Chewy products. Supportive, inclusive, and pet-friendly company culture. Why Join Us: At blithequark, we believe in empowering our team to thrive professionally while maintaining a healthy work-life balance. By joining our virtual team, you will be part of a company that values innovation, customer care, and above all, the people who make it all possible. Whether you are a pet lover or just passionate about customer support, we invite you to grow with us in a remote environment that is both dynamic and fulfilling. : Ready to bring your passion for service to a team that values your contributions? Click the button or online. Be sure to include your updated resume and a brief cover letter highlighting your customer service experience and why you would be a great fit for this role.