Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we may have the purr-fect opportunity for you! At blithequark, we're revolutionizing the way people interact with our brand, and we're looking for talented Customer Service Representatives to join our award-winning team. As a remote Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our customers while working from the comfort of your own home in Texas. About blithequark blithequark is a leading e-commerce retailer that's changing the game in the pet industry. With a commitment to customer satisfaction and a passion for innovation, we're creating a workplace culture that's as unique as our customers. Our team is made up of passionate, dedicated individuals who are driven to deliver exceptional results and make a real difference in the lives of our customers. What You'll Do As a Customer Service Representative at blithequark, you'll be responsible for: * Communicating with customers via phone, email, or chat to resolve their queries and concerns * Researching and problem-solving to provide solutions for customers, thinking proactively and setting follow-ups as needed * Operating with empathy, active listening, and a willingness to learn, applying our company values to every interaction * Engaging with team members and managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration * Adapting to change with the business needs of the company, being flexible with your schedule and willing to work overtime as needed What You'll Need To succeed in this role, you'll need: * 2 years of customer service experience, with a proven track record of delivering exceptional results * Strong written, verbal, and listening abilities, with the ability to communicate effectively with customers and team members * Ability to multitask, working in a fast-paced environment while maintaining a high level of accuracy and attention to detail * Proficiency in computer usage for data entry and efficient internet browsing to assist customers * Ability to adapt to change and be flexible with your schedule, with a willingness to work overtime as needed * Dedication to maintaining confidentiality and securing critical information * High school graduate or equivalent experience * Ability to pass a background check Technical Requirements To ensure a seamless customer experience, you'll need: * A dedicated workspace with a computer monitor, keyboard, and mouse * A reliable wired, high-speed internet connection with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps * A cell phone or tablet for two-factor authentication through Okta Verify * A quiet, distraction-free workspace with a webcam for video calls Why blithequark Customer Service? At blithequark, we're committed to creating a workplace culture that's as unique as our customers. As a Customer Service Representative, you'll be empowered to become your best, with opportunities to: * Grow and develop your skills through ongoing training and development * Make a real difference in the lives of our customers * Work with a talented team of passionate, dedicated individuals who share your values * Enjoy competitive wages, medical and dental insurance, 401k, and more * Be part of a company that's committed to diversity, equity, and inclusion Equal Opportunity Employer blithequark is an equal opportunity employer, committed to creating a workplace culture that's inclusive and respectful of all individuals. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all walks of life. If you're a motivated, customer-focused individual who's passionate about delivering exceptional results, we'd love to hear from you! to of talented Customer Service Representatives and become a part of the blithequark family.