Experienced Overnight Chat Agent – Remote Customer Service Representative

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are ever the same? If so, we invite you to join blithequark's dynamic team as an Overnight Chat Agent – Remote Customer Service Representative. As a key member of our global operations team, you will play a vital role in supporting our expansive network of international dealership clients, providing top-notch customer service, and driving revenue growth. About blithequark blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to deliver exceptional customer experiences, drive sales, and build lasting relationships with their customers. With a strong focus on customer satisfaction, productivity, and efficiency, we strive to be the go-to partner for dealerships worldwide. Key Responsibilities/Accountabilities As an Overnight Chat Agent – Remote Customer Service Representative, you will be responsible for: * Representing dealerships across the national and global market via webchat, email, and various digital communication mediums * Converting in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals * Serving as an expert in the product line, promotions, and dealership operations * Utilizing web chat software to provide consultative assistance to customers with their vehicle purchase process * Continuously aiming to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer making their buying experience better * Being a goodwill ambassador for the company by courteous treatment of all customers * Providing exceptional service to all internal and external customers * Promoting sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions * Effectively building rapport with customers, dealers, and all team members * Participating in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required * Effectively and accurately documenting customer interaction * Efficiently managing concurrent activities Requirements To succeed in this role, you will need: * 1-2 years of experience in Customer Service related profession * Journalism/Creative Writing experience preferred * Computer navigation and typing proficiency * Strong reading comprehension and written communication and skills * A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail * Bachelor's degree required Skills and Competencies To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities * Strong typing and computer navigation skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on delivering exceptional experiences Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As an Overnight Chat Agent – Remote Customer Service Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career growth opportunities within the company * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including health insurance, retirement savings, and paid time off Work Environment and Company Culture blithequark is a remote-friendly company that values flexibility and work-life balance. As an Overnight Chat Agent – Remote Customer Service Representative, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to meet the needs of our global clients. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction, with a strong focus on delivering exceptional experiences. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * Ongoing training and development opportunities * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Flexible scheduling and remote work options * Opportunities for career growth and advancement within the company Conclusion If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's dynamic team as an Overnight Chat Agent – Remote Customer Service Representative. With a strong focus on customer satisfaction, productivity, and efficiency, we strive to be the go-to partner for dealerships worldwide. to take the first step in your career journey with blithequark. To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!