Experienced Wholesale Customer Support Representative – Remote Opportunity at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Wholesale Customer Support Representative. As a key member of our customer-facing team, you will play a vital role in ensuring that our wholesale customers receive the highest level of service and support. About blithequarkblithequark is a health and wellness brand that has one clear mission: create products people use in their daily lives with CLEAN, simple ingredients.We're committed to transparency, purity, and sustainability, and our products are designed to inspire healthier living for all. As a leading provider of high-quality supplements, protein powders, and snack bars, we're dedicated to putting people over profits and delivering exceptional customer experiences. The RoleAs a Wholesale Customer Support Representative at blithequark, you will be the first point of contact for our wholesale customers, providing them with expert knowledge and support to ensure their needs are met.Your primary responsibilities will include:* Answering questions and educating customers about blithequark products and values* Managing inbound wholesale requests and organizing in CRM* Order entry, preparing invoices, and tracking shipments* Resolving customer issues and billing issues as quickly as possible* Keeping customers satisfied by listening and figuring out what they really want* Communicating with customers via email, phone, live chat, and text in a respectful, helpful manner at all times* Staying on top of incoming calls and tickets at the same time (this also means: following up with customers, providing feedback, and seeing problems through to resolution, or escalating unresolved issues if necessary)* Recommending ways to improve our support process, scripts, and toolsOur Ideal CandidateWe're looking for a talented and ambitious individual who is passionate about delivering exceptional customer experiences.Our ideal candidate is:* The ultimate people person, with excellent communication and interpersonal skills* Patient and empathetic, with a passion for talking and listening to people* Self-driven, with a willingness to take the initiative to troubleshoot and resolve issues* Excellent phone and written communication skills, with the ability to communicate effectively via email, phone, live chat, and text* Experience in dealing with customer emails, phone calls, and other interactions, with a strong understanding of great customer service* Comfortable working in a fast-paced environment with a high level of accuracy* Proficient with bolthires Docs and Excel* Experience with different CRM systems and best practices is a plusWhat We OfferAs a Wholesale Customer Support Representative at blithequark, you can expect:* Full-time market-based compensation based on experience* Health and 401k benefits offered after 60 days* Paid time off and paid holidays* Remote work and education stipend* Truvani monthly store credit* A permanent position with opportunities to grow within the companyWhy Join blithequark?At blithequark, we're passionate about creating a work environment that is supportive, inclusive, and empowering. We believe in putting people over profits and delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to:* Work with a dynamic and supportive team that is passionate about delivering exceptional customer experiences* Develop your skills and knowledge in a fast-paced and ever-changing environment* Contribute to the growth and success of a leading health and wellness brand* Enjoy a competitive compensation and benefits package* Take advantage of remote work opportunities and education stipendIf you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity at blithequark.Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees.