Experienced Customer Support Representative – Live Chat and Automotive Sales Lead Generation Specialist

Welcome to blithequark Imagine working in a dynamic, relaxed, yet professional environment where technology meets innovation, and customer satisfaction is the top priority. At blithequark, we're passionate about delivering exceptional customer experiences and driving revenue growth for our automotive dealer clients. As a leading provider of cutting-edge solutions, we're seeking a talented and energetic Customer Support Representative – Chat to. In this exciting role, you'll engage in online conversations with customers, representing our clients favorably and turning conversations into valuable leads.About the Role As a Customer Support Representative – Chat at blithequark, you'll be the face of our company, interacting with customers via online chat and providing accurate information about our products and services. Your goal will be to narrow down on appointment information, schedule appointments, and capture customer contact information for lead generation and client review. If you're a positive and professional individual with a passion for great customer service and a knack for technology, we want to hear from you.Key Responsibilities Handle a wide variety of customer inquiries via online chat, providing timely and effective solutions to their queries Provide accurate and detailed information about our products and services, ensuring customers have a clear understanding of what we offer Narrow down on appointment information to schedule appointments, driving revenue growth for our clients Capture customer contact information for lead generation and client review, ensuring seamless follow-up and follow-through Summarize interactions based on customer needs for client review, providing valuable insights and feedback Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest developments and innovations Qualifications and Requirements To succeed in this role, you'll need to possess a combination of skills, experience, and personal qualities.While previous experience in retail customer service or the automotive industry is preferred, it's not necessary. We're looking for individuals with: Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems A strong ability to multitask, with gaming experience being helpful in this fast-paced environment A positive and professional demeanor, with excellent written and verbal communication skillsThe ability to adapt to change and thrive in a quick-paced work environment, with a focus on continuous learning and improvement Training and Development We're committed to helping you succeed in your role, with a comprehensive 4-week training program that covers everything you need to know.The training program runs from Tuesday to Saturday, between 10am-6:30pm CST, and is designed to equip you with the skills, knowledge, and confidence to excel in your position. What We Offer At blithequark, we're dedicated to providing our associates with a comprehensive range of benefits, including: Medical, dental, vision, and life insurance, ensuring you and your loved ones are protected and secure Company contributions to your HSA, helping you save for the future and plan for your well-being A 6% match on 401(k), providing a strong foundation for your retirement and long-term financial security A work-life balance with paid time off, allowing you to recharge, relax, and pursue your passions Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center A wide variety of sports and social leagues to participate in after work, as well as volunteering initiatives through our Associate Foundation, helping you connect with your colleagues and give back to the communityOur Culture and Values At blithequark, we're proud of our culture and values, which are built around a passion for innovation, customer satisfaction, and teamwork.We promote a healthy lifestyle by providing a non-smoking environment and encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age. Our company is an equal opportunity employer, and we're committed to creating a diverse and inclusive workplace where everyone can thrive. If you're a motivated and customer-focused individual with a passion for technology and innovation, we want to hear from you. to as a Customer Support Representative – Chat and take the first step towards an exciting and rewarding career with blithequark.With opportunities for career growth, professional development, and a comprehensive range of benefits, you'll be empowered to succeed and make a real difference in the lives of our customers. To apply for this exciting opportunity, simply click on the "Apply Job" link and follow the instructions. We can't wait to hear from you and explore how you can contribute to our team's success.