Experienced Provider Customer Service Call and Chat Representative – Remote in Tennessee

Join blithequark in shaping the future of healthcareAre you passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative. As a key member of our team, you will play a vital role in supporting healthcare providers, resolving complex issues, and promoting self-service digital tools.About blithequarkAt blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion drives everything we do, from our hiring practices to our community outreach initiatives.The RoleAs a Provider Customer Service Call and Chat Representative, you will be the advocate for healthcare providers, demonstrating accountability and ownership to resolve issues. Your primary responsibilities will include:* Serving providers in a multi-channel environment, including call, concurrent chat, and other communication channels* Quickly and appropriately triaging contacts from healthcare professionals, such as physician offices, clinics, and billing offices* Identifying the needs of providers and answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health* Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, and provider dissatisfaction* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner* Multitasking to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types* Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolutionRequired Qualifications* High School Diploma or equivalent work experience* Must be 18 years of age or older* 1 year of customer service experience with analyzing and solving customer concerns* Ability to type at a speed of greater than or equal to 35-40 WPM with an accuracy of 90%* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications* Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM – 5:35 PM CST from Monday to Friday, with occasional overtime, weekends, and holidays based on business needPreferred Qualifications* Prior healthcare experience and knowledge of healthcare terminology* Experience in a related environment, such as office, call center, customer service, etc., using phones and computers as primary job toolsTelecommuting Requirements* Reside within the state of Tennessee* Ability to keep all company-sensitive documents secure (if applicable)* Required to have a dedicated work area established that is separated from other living areas and provides information privacy* Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills* Ability to multitask, including the ability to type in multiple conversations* Ability to resolve calls and messages, avoiding escalated complaints* Time management skills* Emotional Intelligence and Empathy* Active Listening and Comprehension* Excellent written communication skills* Demonstrated problem-solving, organization, and interpersonal skills* Demonstrated experience consistently achieving quality and productivity standardsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping you grow and develop your skills.As a Provider Customer Service Call and Chat Representative, you'll have access to:* 11 weeks of paid training, conducted virtually from your home* Ongoing coaching and feedback to help you succeed in your role* Opportunities for career advancement and professional development* Access to a range of training programs and resources to help you build your skills and knowledgeWork Environment and Company CultureAs a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of a dedicated team and the resources you need to succeed.Our company culture is built on the values of diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone. Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* A comprehensive benefits program, including medical, dental, and vision coverage* A 401(k) retirement savings plan with company match* Paid time off and holidays* Access to a range of employee perks and discountsIf you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions, we invite you to apply for this exciting opportunity.Please visit our website to learn more and. Equal Employment Opportunityblithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Drug-Free Workplaceblithequark is a drug-free workplace.Candidates are required to pass a drug test before beginning employment. At blithequark, we're passionate about making a difference in the lives of millions. If you're passionate about delivering exceptional customer service and making a meaningful impact, we invite you to. and start building a brighter future for yourself and our customers.