Experienced Retail Customer Training Specialist – Enhancing Apple Product Knowledge and Customer Experience

At blithequark, we're dedicated to revolutionizing the way people interact with technology and empowering them to achieve their full potential. As a leading innovator in the tech industry, we're constantly pushing the boundaries of what's possible and creating products that inspire and delight our customers. We're now seeking an experienced Retail Customer Training Specialist to and play a vital role in delivering exceptional customer experiences and fostering a culture of inclusivity and diversity. About the Role As a Retail Customer Training Specialist at blithequark, you'll be responsible for guiding small groups and individuals in learning how to use Apple products effectively. You'll facilitate training sessions and presentations to enhance customer understanding, listen to customers' needs, and adjust your teaching methods accordingly. Your role will also involve interacting with store customers between scheduled sessions to provide assistance, promoting an inclusive environment, and supporting team members by assisting with sales and other in-store services. Key Responsibilities * Guide small groups and individuals in learning how to use Apple products effectively through hands-on learning and interactive training sessions. * Facilitate training sessions and presentations to enhance customer understanding and address their specific needs. * Listen to customers' needs and adjust teaching methods accordingly to ensure a personalized and engaging experience. * Interact with store customers between scheduled sessions to provide assistance and support, promoting a culture of inclusivity and respect. * Support team members by assisting with sales and other in-store services, such as business services and the Genius Bar. * Collaborate with colleagues to develop and implement effective training programs that meet the needs of our customers and drive business results. Requirements * Passion for education and ability to instruct through hands-on learning, making complex concepts accessible and engaging for customers. * Experience teaching small groups and multiple customers simultaneously, with a proven track record of delivering effective training sessions. * Strong interpersonal skills to engage with users and understand their goals, building trust and rapport with customers. * Self-motivated and able to adhere to a structured training schedule, with a focus on delivering high-quality results and meeting business objectives. * Flexibility in scheduling based on business needs, with a willingness to adapt to changing circumstances and priorities. Nice-to-Haves * Comfortable with selling as well as teaching, with a strong understanding of Apple's products and services. * Ability to recommend in-store support options like business services and the Genius Bar, providing customers with a seamless and comprehensive experience. * Demonstrate Apple's values of inclusion and diversity in daily activities, promoting a culture of respect and empathy within the team. Benefits * Comprehensive medical and dental coverage, ensuring your physical and mental well-being. * Retirement benefits, providing a secure financial future and peace of mind. * Discounted products and free services, giving you access to the latest technology and innovations. * Reimbursement for certain educational expenses, including tuition, to support your ongoing learning and development. * Opportunity to participate in employee stock programs and purchase stock at a discount, aligning your financial goals with the company's success. * Eligibility for discretionary bonuses or commission payments, recognizing your contributions and achievements. Work Environment and Company Culture At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences and driving business results, and we're looking for like-minded individuals to join us on this journey. We offer a dynamic and fast-paced work environment, with opportunities for growth and development, and a culture that values collaboration, innovation, and creativity. If you're a motivated and experienced Retail Customer Training Specialist looking for a new challenge, we'd love to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear your story and learn more about your qualifications. Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a work environment that's inclusive and respectful of all individuals.