Experienced Customer Support Agent – Live Chat and Customer Experience Specialist at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the logistics industry? Do you thrive in fast-paced environments and enjoy problem-solving with a positive attitude? If so, we invite you to join our dynamic Customer Support team at blithequark as a highly motivated and empathetic Chat Support Agent. About blithequark blithequark is a solution-oriented logistics service provider that has been a trusted partner to customers across the country for over a century. Founded in 1896 on the original Cincinnati produce terminal market, our company has grown to become one of the largest distributors of fresh produce in the country. With a rich history of innovation and a commitment to excellence, we continue to evolve and adapt to the changing needs of our customers. Our mission is to bring intelligence to your supply chain, and we're looking for talented individuals like you to help us achieve this goal. The Role As a Chat Support Agent at blithequark, you will be the first point of contact for customers seeking assistance via live chat. Your role is crucial in providing timely, accurate, and personalized support to ensure a seamless customer experience. You will be responsible for: * Responding to customer inquiries via live chat in a timely and professional manner * Troubleshooting and resolving customer issues by providing clear and concise instructions * Maintaining accurate records of interactions and escalating issues to the appropriate departments when necessary * Collaborating with team members and sharing insights to improve processes and customer satisfaction * Staying up-to-date with product knowledge, company updates, and relevant industry trends * Delivering empathetic, patient, and understanding communication to ensure a positive experience for every customer Qualifications To be successful in this role, you will need: * Fluency in English, with exceptional written communication skills * 1+ years of experience in a similar customer support or chat-based role (preferred) * Strong problem-solving skills and the ability to handle multiple customer interactions simultaneously * Proficiency with customer support software, CRM tools, or live chat platforms (a plus) * A positive attitude, team-oriented mindset, and a proactive approach to work * Ability to work flexible hours, including evenings and weekends, as needed What We Offer As a valued member of our team, you can expect: * Competitive hourly pay rate: $20.22 - $31.91 USD per hour (Remote) * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to cutting-edge technology and tools to support your success If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Why ? At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We believe in: * Empowering our employees to make a meaningful impact in the logistics industry * Fostering a culture of innovation, collaboration, and continuous improvement * Providing opportunities for career growth and professional development * Recognizing and rewarding outstanding performance and contributions * Supporting work-life balance and well-being What Our Team Members Say "I love working at blithequark because of the dynamic and supportive team environment. Everyone is passionate about delivering exceptional customer experiences, and it's inspiring to see our collective efforts make a real difference in the lives of our customers." - Emily, Customer Support Agent "I've been with blithequark for over a year now, and I've seen firsthand the impact that our team has on the logistics industry. It's an exciting time to be a part of this company, and I'm proud to be a part of the team." - David, Logistics Coordinator Today! If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!