Enterprise Customer Success Manager - Remote

Join blithequark, the world's leading collaboration platform for API development, in a remote role that offers a unique blend of strategic account planning, proactive portfolio management, and cross-functional collaboration. As an Enterprise Customer Success Manager, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts. If you're a tech-savvy professional with a passion for Customer Success, a proven track record of nurturing customer relationships, and a knack for driving rapid adoption and expansion, we want to hear from you.About blithequarkblithequark is the world's leading collaboration platform for API development, with over 35 million developers and 500,000 organizations worldwide using our platform. Our mission is to empower 100 million connected developers and serve companies as they seek to innovate in an API-first world. We're a remote-first company with a fun, collaborative team that values transparency, honest communication, and a customer-centric approach. The OpportunityOur customer base is growing faster than ever, and we're looking for experienced Enterprise Customer Success Managers to help us scale our North American business.As a Customer Success Manager at blithequark, you will be responsible for developing and executing Joint Success Plans with our Enterprise customers, delivering high-touch and one:Many enablement programs, and analyzing customer data to identify emerging opportunities and risks. Key Responsibilities* Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans, complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value.* Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential. * Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends.Help our customers identify and pursue new use cases to drive lasting success. * Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate. Essential Qualifications* Experienced Professional: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space.Track record of meeting and exceeding targets. * Consulting Acumen: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals. Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy. * Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively. * Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders.This includes the capacity to listen actively, empathize, and engage with diverse audiences. * Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals. Preferred Qualifications* Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels.Comfortable communicating technical requirements into business outcomes, and vice versa. * Analytical Capabilities: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement. * Customer Advocacy: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies.* Methodology Flexibility: Comfortable leveraging both high-touch and one:Many strategies to support a diverse customer base. Experience tailoring playbooks and collateral based on the changing needs of their portfolio. Highly customer-centric. * Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that blithequark operates. What We Offer* Competitive salary range: $130,000 to $180,000* Competitive equity package* Flexible schedule working with a fun, collaborative team* Full medical coverage* Unlimited PTO* Monthly lunch stipend* Wellness program with fitness-related reimbursements* Frequent and fascinating virtual team-building events* Donation-matching program to support the causes you care aboutWork Environment & CultureAt blithequark, we value transparency, honest communication, and a customer-centric approach.Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We're a remote-first company with a fun, collaborative team that's dedicated to delivering the best products we can. Equal Opportunityblithequark is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.If you're a motivated and experienced Customer Success professional looking for a new challenge, we want to hear from you. Please through our website including your resume, cover letter, and any relevant work samples. We can't wait to hear from you!