Experienced Customer Experience Concierge – Atlanta Airport Centurion Lounge

At blithequark, our culture is built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of Team blithequark, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of blithequark. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed. Make an Impact in this Role As a Customer Experience Concierge at the Atlanta Airport Centurion Lounge, you'll be the face of blithequark to our customers, acting as an ambassador of the brand. You'll work as part of a cohesive team to deliver superior service to Card Members, excite them, and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. Our Customer Experience Concierges are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to blithequark Card Members. Acting as a consultant, you'll tailor our products and services to assist Card Members with their immediate needs and deepen their relationship with blithequark. Key Responsibilities: * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of Operation: The Atlanta Airport Centurion Lounge operates from 5:30 AM to 9:00 PM, Monday through Sunday. Hours are subject to change due to business needs. Qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and be resilient * Ability to work flexible shifts, including nights, weekends, and holidays, is essential * Light to moderate lifting may be required for certain job tasks Benefits and Perks: At blithequark, we back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. We offer a range of benefits and perks to support your holistic well-being, including: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Why Join blithequark? At blithequark, we're committed to creating a workplace where everyone feels welcome and empowered to succeed. We value diversity, equity, and inclusion, and we're dedicated to making a positive impact in our communities. Join us, and you'll have the opportunity to: * Work with a talented and diverse team of professionals * Develop new skills and advance your career * Make a meaningful impact in the lives of our customers * Enjoy a range of benefits and perks that support your holistic well-being * Be part of a company that values diversity, equity, and inclusion : If you're passionate about delivering exceptional customer experiences and want to join a company that values diversity, equity, and inclusion, we encourage you to apply for this role. Please visit our website to learn more about the application process and to. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace where everyone feels welcome and empowered to succeed.