Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep the myColorado application running smoothly. About blithequark blithequark is a dynamic and innovative organization dedicated to delivering cutting-edge solutions in the technology industry. Our team is comprised of talented individuals who share a passion for technology and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative team that values teamwork, open communication, and continuous learning. Job Summary We are seeking an experienced Service Desk Specialist/Live Chat Agent to in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you will provide Tier I support and customer assistance for the myColorado mobile application, troubleshoot issues, and employ incident management procedures to ensure seamless customer experiences. Responsibilities As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for the myColorado mobile application, responding to customer inquiries, and resolving issues in a timely and professional manner. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models. * Installing the myColorado software on supported devices following defined procedures, processes, and methods. * Employing Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution. * Collaborating with cross-functional teams to resolve complex issues and improve overall customer satisfaction. * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. Minimum Qualifications To be considered for this role, you must possess: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions Additional relevant experience or education may be substituted for the required qualifications on a year-for-year basis. Training or certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education. Preferred Qualifications While not required, the following qualifications are highly desirable: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse mobile device makes and models Skills and Competencies To succeed in this role, you must possess: * Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management. * Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions. * Proficiency in using diagnostic tools and knowledge of diverse mobile device makes and models. * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports. Career Growth Opportunities and Learning Benefits As a Service Desk Specialist/Live Chat Agent at blithequark, you will have opportunities to: * Develop your technical skills and knowledge through ongoing training and professional development programs. * Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction. * Participate in project-based initiatives to drive business growth and innovation. * Receive regular feedback and coaching to support your career growth and development. Work Environment and Company Culture blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of talented individuals who share a passion for technology and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative team that values teamwork, open communication, and continuous learning. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year, depending on experience. * Comprehensive benefits, including medical, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. If you are a motivated and customer-focused individual with a passion for technology, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to. We look forward to hearing from you! Note: This job posting is for a remote position, and all remote work must be performed in Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position.