Experienced Full Stack Customer Service Representative – Remote Health Plan Support

Are you a customer service professional with a passion for delivering exceptional support to individuals and organizations in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join the team at blithequark as aRemote Customer Service Representative, providing critical support to health plan members, providers, and their representatives. About blithequarkblithequark is a leading provider of innovative solutions and services to the healthcare industry.Our mission is to empower individuals and organizations to achieve their goals by delivering exceptional support, expertise, and technology. With a commitment to excellence and a passion for innovation, we strive to make a positive impact on the lives of those we serve. Job SummaryAs aRemote Customer Service Representative at blithequark, you will be responsible for providing top-notch support to health plan members, providers, and their representatives. You will work in a dynamic, fast-paced environment, using your exceptional communication and problem-solving skills to resolve complex issues and provide accurate information about health plan benefits and claims.If you have a strong customer service background, a passion for the healthcare industry, and a desire to work in a remote environment, we encourage you to apply for this exciting opportunity. Responsibilities* Provide exceptional customer service to health plan members, providers, and their representatives, responding to inbound inquiries and resolving issues in a prompt, courteous, and professional manner. * Work with customers to identify specific questions or issues, providing clear and concise information and assistance while documenting relevant details in computer systems.* Communicate and partner with customers tactfully and empathetically to resolve issues, using clear language to translate healthcare-related jargon and complex processes into simple, step-by-step instructions. * Handle and process customer complaints/grievances, applying conflict management skills to de-escalate potentially stressful situations. * Meet performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance. * Participate in ongoing training and development to enhance skills and knowledge in customer service, healthcare, and technology.* Collaborate with colleagues to achieve team goals and objectives, sharing best practices and expertise to drive excellence in customer service. Skills and Qualifications* 1+ year of experience in a customer service or call center environment, with a strong focus on healthcare or a related field. * Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced, dynamic environment. * Strong empathy and active listening skills, with the ability to understand and address customer concerns and issues.* Proficiency in bolthires Office and other technology platforms, with the ability to learn and adapt to new systems and tools. * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. * Ability to work in a remote environment, with a reliable internet connection and a dedicated workspace. Benefits andCompensation* Competitive hourly rate of $17-$17.01 per hour, based on experience and qualifications. * Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) contribution program.* Ongoing training and development opportunities, with a focus on enhancing skills and knowledge in customer service, healthcare, and technology. * Recognition and rewards program, with opportunities to earn bonuses and incentives for outstanding performance. * Flexible scheduling, with a focus on work-life balance and employee well-being. Work Environment and Culture* Remote work environment, with a focus on flexibility and work-life balance. * Collaborative and supportive team culture, with opportunities to share best practices and expertise.* Ongoing training and development opportunities, with a focus on enhancing skills and knowledge in customer service, healthcare, and technology. * Recognition and rewards program, with opportunities to earn bonuses and incentives for outstanding performance. If you are a motivated and customer-focused individual with a passion for the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to.We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and perspectives, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees. AccommodationsIf you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] are committed to ensuring that our hiring and interview process meets the needs of all applicants. To apply for this exciting opportunity, please click on the link below: We look forward to hearing from you!