Experienced Customer Service Representative – Contract Position at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and detail-oriented Customer Service Representative to on a contract basis. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive the highest level of service and support. About blithequarkblithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals.Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong presence in Bartlesville, OK, and a growing footprint in Warminster, PA, we're expanding our team to meet the evolving needs of our customers. Key ResponsibilitiesAs a Customer Service Representative at blithequark, you will be responsible for:* Repair Management: Oversee customer repair requests from initiation to delivery, ensuring seamless communication and timely execution across multiple locations, including Bartlesville and Warminster, PA.* Order Processing: Enter and manage repair information following established processes to ensure accurate and timely execution, maintaining high standards of quality and efficiency. * Scheduling & KPIs: Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs), driving business growth and customer satisfaction. * Problem Resolution: Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds, demonstrating exceptional problem-solving skills and adaptability.* Order Completion: Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery, maintaining high levels of accuracy and attention to detail. * KPI Support: Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity, driving business growth and customer satisfaction. * Data Analysis: Run reports, review data, and recommend process improvements for better KPI performance, leveraging data-driven insights to drive business growth.* Continuous Improvement: Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction, fostering a culture of innovation and continuous learning. * Other Tasks: Support additional roles or tasks as requested by management, demonstrating flexibility and a willingness to adapt to changing priorities. QualificationsTo succeed in this role, you will need:* Bachelor's Degree with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.* Strong customer service experience, attention to detail, and ability to work well both independently and within a team. * Self-starter with the ability to manage multiple tasks and adapt to changing priorities, demonstrating exceptional time management and organizational skills. Essential Skills and Competencies* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, technicians, and internal stakeholders. * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. * Proficiency in data analysis and reporting, with the ability to interpret data and make informed decisions. * Strong attention to detail, with the ability to maintain high standards of quality and accuracy. * Ability to work collaboratively as part of a team, fostering a culture of collaboration and continuous learning. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Customer Service Representative, you'll have access to:* Regular training and development opportunities, including workshops, webinars, and coaching sessions. * Mentorship programs, pairing you with experienced colleagues who can provide guidance and support. * Opportunities for career advancement, with a clear path for progression to senior roles. * Competitive compensation and benefits, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.Work Environment and Company Cultureblithequark is a dynamic and inclusive workplace, where diversity and innovation thrive. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of:* Collaboration: We work together to achieve common goals, sharing knowledge and expertise to drive business growth. * Innovation: We encourage creativity and experimentation, embracing new ideas and approaches to drive business success. * Continuous learning: We invest in our employees' growth and development, providing regular training and development opportunities.* Customer focus: We're passionate about delivering exceptional customer experiences, putting our customers at the heart of everything we do. Compensation and BenefitsAs a Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including:*$20.00 to $25.00 per hour, depending on experience and qualifications. * Benefit offerings, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.* Paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabledblithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive workplace. If you're a motivated and detail-oriented customer service professional with a passion for delivering exceptional experiences, we encourage you to apply!Please navigate to our website to, and at blithequark.