Experienced Full Stack Customer Service Representative – Insurance Policy Support and Customer Experience

At blithequark, we're redefining the insurance industry by being a different kind of partner – one that's free from outside investors, venture capital, or the pressures of a corporate parent. Our culture is built on empowerment, where effort, results, and accountability drive growth and innovation. We're committed to transparency, which fosters trust, and trust drives growth. Our independence allows us to stay focused on what matters most: helping small business owners thrive by providing expert guidance and best-in-class insurance policies.We're growing fast, and we want you to be a part of it! As a self-motivated, flexible, and team-oriented individual, you'll join our VUE (blithequark Underwriting Experience) Team as a remote Online Customer Service Representative. Your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls, troubleshooting, and policy inquiries. This is not a call center job! You'll be an integral part of an insurance agency that handles complex customer issues and provides expert guidance.Key Responsibilities:* Obtain and maintain your Property and Casualty License* Work independently, take initiative, and work with little supervision* Maintain regular and timely attendance* Ability to make decisions, problem solve, and hold to an ethical standard* Ability to manage individual stress/composure* Other duties as assignedRequirements andQualifications:* High School Diploma* 2 years' experience in customer service* Designated Space and Internet Capability to Work from Home* Experienced with the bolthires Office Suite* Strong communication and interpersonal skills* Ability to work in a fast-paced environment* Strong problem-solving and analytical skills* Ability to adapt to new technologies and systemsEssential Skills and Competencies:* Excellent customer service skills* Strong communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* Ability to adapt to new technologies and systems* Strong organizational and time management skills* Ability to maintain confidentiality and handle sensitive informationPreferredQualifications:* Bachelor's degree in a related field* 3+ years of experience in customer service* Experience in the insurance industry* Certification in customer service or a related field* Strong knowledge of insurance policies and proceduresCareer Growth Opportunities and LearningBenefits:At blithequark, we believe in investing in our employees' growth and development.As a remote Online Customer Service Representative, you'll have opportunities to:* Engage in ongoing training and development programs* Collaborate with a team of dedicated, like-minded professionals* Experience a culture that prioritizes growth and development* Participate in cross-functional projects and initiatives* Receive regular feedback and coaching to help you grow in your roleWork Environment and Company Culture Highlights:* Work from the comfort of your own home with a designated workspace* Collaborate with a team of passionate and dedicated professionals* Experience a culture that prioritizes growth, development, and work-life balance* Enjoy a vibrant and inclusive workplace where your ideas matter* Participate in regular team-building activities and social eventsCompensation, Perks, andBenefits:* Competitive hourly rate of $18/hour* Health, dental, and vision plans* Amazing work-life balance with 4 weeks of Paid Time Off* 9 Paid Company Holidays with 2 floating holidays* 401K Programs with employer match* Personal assistant programs for support in a healthy personal and work lifeWhy blithequark?Here at blithequark, you'll be part of a team of trailblazers and visionaries. We're not just revolutionizing the way people "do" insurance; we're creating a whole new paradigm. With us, you'll experience a vibrant and inclusive workplace where your ideas matter! You'll have a chance to:* Engage in groundbreaking projects that are reshaping the insurance landscape* Collaborate with a group of dedicated, like-minded professionals* Experience a culture that prioritizes growth and developmentEqual Opportunity Employer:blithequark is proud to be an equal-opportunity employer.We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at to learn more about our company culture and values.