Experienced Seasonal Call Center Customer Service Representative – Healthcare Solutions

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to at blithequark as a Seasonal Call Center Customer Service Representative, specializing in healthcare solutions. At blithequark, we're committed to revolutionizing the way our clients interact with their customers. As a Seasonal Call Center Customer Service Representative, you'll be at the forefront of this mission, providing top-notch support to patients and medical providers through phone and other channels of correspondence.Our team is dedicated to helping our clients achieve extraordinary customer service, one great interaction at a time. About blithequarkblithequark is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. We're proud to be an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration.Responsibilities and DutiesAs a Seasonal Call Center Customer Service Representative, you'll be responsible for:* Providing superior customer service in a contact/call center environment through phone and other channels of correspondence* Handling questions and concerns with the highest degree of courtesy and professionalism* Communicating and providing accurate answers to resolve end-users' questions and concerns* Displaying empathy, having a passion for customer service excellence, and enjoying helping people* Using a tactful manner and ability to effectively deal with difficult situations* Maintaining knowledge of systems/applications/products serviced by the contact center* Ability to follow strict work instructions and procedures* Adapting to continual changes to work instructions and procedures* Available for a flexible schedule* Attending training as needed* Listening to performance feedback and integrating suggestions into your daily tasks* Demonstrating a strong attendance record and excellent work ethic* Validating patient and medical provider demographic information, including correct selection of a medical provider by specialty for healthcare service* Determining whether patients are eligible to receive health care benefits and the appropriate referral/authorization path* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards* Following step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards* Formulating brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve* Listens to performance feedback and integrates suggestions into your daily tasks* Demonstrates a strong attendance record and excellent work ethicQualifications and SkillsTo succeed in this role, you'll need:* Effective listening & comprehension skills* Ability to closely follow instructions* Analytical & resourceful problem-solving skills* High level of accuracy & attention to detail* Computer literacy, technical aptitude & familiarity with basic office software systems* Ability to work independently & in a team setting* Flexibility to work different shifts with the possibility of overtime, when needed* High School diploma or equivalent; college course work preferred* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred* License/Certification: Medically based trade school diploma/certification, desiredBenefitsAs a Seasonal Call Center Customer Service Representative at blithequark, you'll enjoy:* A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day* Full medical, dental, vision, and life benefits available* Paid time off* Flexible scheduling to accommodate your needs* Opportunities for career growth and professional development* A dynamic and supportive work environment that values teamwork and collaborationWork Environment and CultureAt blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive.Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We believe in fostering a culture that values creativity, innovation, and collaboration, and we're always looking for ways to improve and grow. Compensation and PerksAs a Seasonal Call Center Customer Service Representative, you'll enjoy a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also have access to a range of benefits, including paid time off, medical, dental, vision, and life insurance, and a dynamic and supportive work environment that values teamwork and collaboration.If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. We welcome applications from all qualified candidates, and we're proud to be an equal opportunity employer.