Experienced Bilingual Virtual Customer Support Specialist – English & Spanish – Full Remote Opportunity at blithequark

Are you a highly motivated and customer-centric individual with excellent communication skills in both English and Spanish? Do you thrive in a fast-paced environment and enjoy working with diverse clients? If so, we invite you to join our dynamic team at blithequark as a Bilingual Virtual Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring exceptional customer experiences.About blithequarkblithequark is a leading provider of innovative solutions and services, dedicated to empowering businesses to achieve their full potential. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Job SummaryAs a Bilingual Virtual Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.You will work closely with our internal teams to ensure seamless communication and collaboration. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities* Respond to customer inquiries and requests for information, providing status updates, guidance, and information as outlined in approved Desk Reference Guides, policies, and procedures. * Access internal and client systems, interpret screens, update screens, and enter contact notes in automated systems.* Communicate with client staff as required, forwarding Case and Customer information via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with approved Desk Reference Guides. * Accurately respond to inquiries with a high degree of respect in a professional and courteous manner. * Collaborate with internal teams to ensure seamless communication and collaboration. * Participate in ongoing training and development to enhance customer service skills and knowledge.Minimum Qualifications* At least one (1) year of customer service experience. * Bilingual in English and Spanish (no other languages accepted). * A high school diploma or GED is required; an Associate degree or degree in progress is preferred. * Proficiency with computer and customer service skills and experience. Preferred Skills/Experience* Ability to navigate in up to seven separate systems and up to three systems simultaneously. * Ability to navigate and update systems in Windows. * Ability to convey information and direction for multiple programs during a single interaction.* Previous experience as a customer service representative in a call center. Professional Skills* Strong verbal, interpersonal, and written communication skills. * Team player with the ability to work in a fast-paced environment. * Superior interpersonal skills, including courtesy, professionalism, empathy, and a cooperative attitude. * Ability to be flexible to handle multiple priorities and to work limited overtime as necessary. Work Environment and CultureAs a remote employee, you'll enjoy the flexibility to work from the comfort of your own home.Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. You'll have the opportunity to work with a diverse group of professionals, participate in ongoing training and development, and enjoy a range of benefits and perks. Compensation and Benefits* Competitive salary and benefits package. * Opportunities for career growth and professional development. * Flexible work arrangements, including remote work options.* Access to ongoing training and development programs. * Recognition and rewards for outstanding performance. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion.We welcome applications from qualified candidates of all backgrounds and perspectives.