Experienced Healthcare Customer Service Representative – Delivering Exceptional Patient Experiences through Compassionate Support and Empathetic Communication

Welcome to blithequark: Where Compassion Meets Innovation At blithequark, we believe that every interaction with our customers is an opportunity to make a positive impact on their lives. As a leader in the healthcare industry, we are committed to providing exceptional customer experiences that exceed expectations. Our award-winning employment experience is designed to bring out the best in our employees, and we are excited to invite you to as a Healthcare Customer Service Representative. With the flexibility of working remotely from the comfort of your own home, you will be empowered to deliver compassionate support and empathetic communication to our customers, making a real difference in their healthcare journey. About the Role As a Healthcare Customer Service Representative at blithequark, you will be the face of our company, interacting with customers, answering their questions, and providing solutions to their healthcare-related concerns. Your passion for helping others, combined with your strong product and brand knowledge, will enable you to recommend upgrades to their health plans, conduct research, and provide answers to their questions. You will be the difference between an average customer experience and an exceptional one, and we are committed to supporting you every step of the way. Key Responsibilities: Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner Collaborate with internal teams to resolve customer complaints and concerns Stay up-to-date with industry trends, product knowledge, and company policies to provide accurate and informative responses to customer inquiries What You Bring to the Role To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values. These include: Essential Qualifications: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience High-speed internet (> 15 mbps) A reliable and quiet workspace, free from distractions and interruptions Preferred Qualifications: Previous experience in the healthcare industry Strong knowledge of healthcare products and services Excellent communication and interpersonal skills Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities Strong problem-solving and analytical skills What You Can Expect At blithequark, we are committed to supporting the career and professional development of our employees. As a Healthcare Customer Service Representative, you can expect: Career Growth Opportunities: Comprehensive training and onboarding program to ensure your success in the role Ongoing coaching and feedback to help you grow and develop in your career Opportunities for advancement and professional growth within the company Access to thousands of free courses and training programs to support your career development Learning Benefits: Opportunities to learn about the healthcare industry and stay up-to-date with industry trends Training and development programs to enhance your skills and knowledge Collaboration with experienced professionals who can provide guidance and support Work Environment and Company Culture: At blithequark, we pride ourselves on our inclusive and community-minded culture. We believe in giving back to our communities and supporting our employees in their personal and professional endeavors. As a remote employee, you will be part of a dynamic and global team, connected through technology and a shared commitment to delivering exceptional customer experiences. Compensation, Perks, and Benefits: We offer a competitive base wage range of $16 per hour, plus performance bonus opportunities. Our benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more. We are committed to supporting the well-being and success of our employees, both in and out of the workplace. Conclusion If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to as a Healthcare Customer Service Representative. With the flexibility of working remotely, comprehensive training and support, and opportunities for career growth and development, this is an exciting opportunity to take your career to the next level. to join the blithequark team and start making a difference in the lives of our customers.