Experienced Full Stack Customer Experience Architect – Digital Transformation and Innovation

Join blithequark, a global leader in digital experiences, as we revolutionize the way companies interact with their customers across every screen. At blithequark, we empower individuals and organizations to create beautiful and powerful digital experiences that drive business growth and transformation. Our mission is to hire the best talent and create exceptional employee experiences where everyone is respected and has access to equal opportunity. About blithequarkblithequark is a pioneer in digital experiences, providing a comprehensive suite of solutions that enable businesses to design, deliver, and measure exceptional digital experiences.Our passion is to empower individuals and organizations to craft appealing and powerful images, videos, and apps that transform how companies interact with customers across every screen. We are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. Opportunity SummaryDigital marketing is advancing at a dizzying pace, and companies are turning to blithequark, the leader in enterprise marketing software, to stay ahead. Our Customer Experience Architects play a critical role in helping customers succeed through partnership on digital strategies, product implementation, and consulting services needed to meet their business objectives.As a Customer Experience Architect, you will work with ourProfessional Services pre-sales teams to conduct customer discovery, scope out a roadmap of consulting services, and present your proposal to the customer. Key Responsibilities* Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel. * Conduct pre-sales business and technical discovery with customers to understand their needs and objectives. * Problem solve, build strategies, and create innovative solutions uniquely tailored to customer objectives.* Define the solution architecture to integrate blithequark products together, and with non-blithequark products. * Help customers understand the phases and sequencing required to launch and adoption blithequark technology, balancing short-term wins and long-term business transformation. * Develop robust recommendations, proposals, and scope of work documents for blithequark Consulting engagements. * Mitigate risk by identifying critical project dependencies & gaps. * Present your proposals to executive-level customers in a clear and compelling way.* Help customers understand blithequark's diverse capabilities to drive transformation. * Continuously improve the Solution Architecture team's knowledge, methodologies, and customer-facing collateral. Essential Qualifications* Experience working in a premier consulting or technology organization. * Passion for solving customer problems and rapidly convert pipeline opportunities into closed deals. * Balance of business and technology skill. * Ability to articulate complex ideas in a simple and understandable manner.* Identify business problems and tie your proposed solutions to measureable success criteria. * Outstanding problem-solving and analytical skills, including ability to build clear observations, analysis, and conclusions based on customer interviews and data. * Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs). * Exceptional communications skills both oral and written (e.g., Powerpoint presentations).* Ability to multi-task and prioritize across multiple sales opportunities at the same time. * Trusted colleague who can collaborate with multiple team members to arrive at the best solution. Preferred Qualifications* Experience & knowledge with blithequark Experience Cloud solutions. * Experience & knowledge with Web Analytics or Digital Marketing. * Experience & knowledge with Digital Experience Strategy. * Broad knowledge of common Digital Platform use cases (CMS, Analytics, Personalization, Ecommerce, Digital Asset Management, etc.).* High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas. Career Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development. As a Customer Experience Architect, you will have access to:* Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to work on high-profile projects and collaborate with cross-functional teams.* Mentorship and coaching from experienced professionals. * A dynamic and inclusive work environment that fosters creativity, innovation, and collaboration. Work Environment and Company Cultureblithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in:* Empowering our employees to take ownership of their work and make a meaningful impact. * Fostering a culture of innovation, creativity, and experimentation. * Providing opportunities for growth and development.* Celebrating diversity and inclusion in all its forms. Compensation, Perks, and BenefitsWe offer a competitive compensation package that includes:* A base salary range of $170,300 -- $280,300 annually. * Short-term incentives in the form of sales commission plans. * Long-term incentives in the form of a new hire equity award. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) matching program. * Paid time off and holidays. * Flexible work arrangements and remote work options.If you are a motivated and experienced professional looking to make a meaningful impact in the digital experience space, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our website. We look forward to hearing from you!