Associate Customer Success Manager – Customer Experience and Growth Specialist at blithequark

Are you a customer-focused professional with a passion for technology and a drive to deliver exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to at blithequark as an Associate Customer Success Manager (ACSM). As a key member of our Customer Success team, you will play a vital role in ensuring our customers derive maximum value from our platform, fostering strong relationships, and driving customer retention. About blithequarkAt blithequark, we believe data should fuel business success.Our AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. Our Data Cloud delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries rely on our award-winning data unification and cloud-native Master Data Management (MDM) capabilities to improve efficiency, manage risk, and drive growth.Our ValuesAt blithequark, our values guide everything we do. We prioritize our "Customer First" approach, striving to ensure their success. We believe in being "Better Together" as One blithequark, embracing our differences, and collaborating to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes, striving for excellence. We "Own It" every day, innovating and evolving to make today "Always Better Than Yesterday". Job SummaryAs an Associate Customer Success Manager at blithequark, you will focus on supporting tech-touch customers to ensure they derive maximum value from our platform.You will act as a key post-sale contact, ensuring customer adoption, guiding them in using our products, and assisting in driving retention. This role requires a customer-focused mindset, where you will work with customers to understand their goals and help them get the most out of blithequark's products through self-service tools and automation. Key Responsibilities• Manage a portfolio of tech-touch customers using Customer Success tools (Gainsight, and internal tools) to ensure that blithequark is adopted well and the customer is deriving value from the solution to promote ROI and customer retention.• Develop a basic understanding of each customer's business goals and objectives to tailor support and encourage product utilization. • Assist customers with utilizing available resources, such as blithequark Documentation, blithequark Learn and Support, to achieve their goals. • Document and review the success plan, provide guidance on the customer journey to help customers achieve their goals• Track customer health and adoption metrics to identify opportunities and potential risks, and proactively address customer needs.• Timely data capture and documentation within internal applications to ensure data-driven decisions are being made to proactively identify adoption and retention risk. • Identify, document, and track critical customer information such as usage, health scoring, and desired outcomes to make data-driven decisions across the organization to proactively identify and mitigate risk. • Monitor customer progress and usage data, escalating high-risk accounts to senior team members as needed. • Regularly communicate with customers to check in on their satisfaction and help them troubleshoot any challenges they encounter.• Identify opportunities for customers to expand product usage, driving cross-sell or upsell opportunities through tech-touch strategies. • Collaborate with the sales and support teams to ensure a seamless customer experience and drive engagement with new product features. Essential Qualifications• Bachelor's degree in Computer Information Systems, Business Technology, or similar degree• Strong interest in customer success, technology, and learning about SaaS products. • Possess strong, verbal and written communication skills with the ability to build trust and rapport with customers.• Ability to understand customer needs and articulate how blithequark products can help them achieve their business objectives. • Ability to manage time and prioritize effectively, balancing the needs of multiple customers. • A passion for helping others and a willingness to learn in a dynamic, fast-paced environment. • Experience or interest in software architecture and understanding how applications fit together within a customer's ecosystem. • Experience with cloud software solutions or an interest in learning about SaaS and cloud technology.• A problem-solving mindset with a focus on delivering practical solutions and value to customers. Nice to Have Qualifications• Basic knowledge of customer success metrics (such as retention, adoption, and growth) is a plus but not required. Compensation and BenefitsAt blithequark, we take a market-based approach to pay and consider a range of factors. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations.Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted. blithequark's current market range for this role is $76,000 - $140,000. Equal Opportunity Employerblithequark is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. blithequark is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you're a customer-focused professional with a passion for technology and a drive to deliver exceptional experiences, we invite you to apply for the Associate Customer Success Manager role at blithequark. and contribute to our mission of excellence.