Experienced Full Stack Customer Success Manager – Enterprise Salesforce Solutions

At blithequark, we're committed to empowering our customers to achieve their full potential by leveraging the power of Salesforce. As a Customer Success Manager (CSM), you'll play a vital role in delivering exceptional experiences that drive business value and growth for our most strategic customers. If you're a seasoned professional with a passion for customer success, a deep understanding of Salesforce, and a knack for building strong relationships, we want to hear from you. About blithequarkblithequark is a leading provider of innovative solutions that help businesses thrive in today's fast-paced digital landscape.With a strong focus on customer success, we've built a reputation for delivering exceptional experiences that drive business value and growth. Our team of experts is dedicated to helping our customers achieve their goals, and we're looking for talented individuals like you to join our mission. Job SummaryAs a Customer Success Manager, Director, you'll serve as a trusted advisor and partner to our most strategic customers, providing expert guidance and support to help them maximize their Salesforce investment.You'll be responsible for developing and executing customized success strategies that drive business value, improving customer satisfaction, and ensuring seamless delivery of our Signature Success Plan. If you're a seasoned professional with a passion for customer success, a deep understanding of Salesforce, and a knack for building strong relationships, we want to hear from you. Key Responsibilities* Serve as a named resource and partner for Salesforce customers, providing expert guidance and support to help them maximize their investment* Develop and execute customized success strategies that drive business value, improving customer satisfaction and ensuring seamless delivery of our Signature Success Plan* Act as a point of contact for major customer incidents, managing expectations and communications through resolution* Collaborate with internal and external teams to provide a unified Signature experience, leveraging multi-cloud expertise to orchestrate success across strategic customers* Develop relationships with influential customer executives to drive business unit-level product consumption models over multi-year contract terms* Articulate the value derived from customer usage of our products, summarizing information for customer executive-level audiences* May act as lead CSM, orchestrating CSMs for multi-org, multi-cloud customers, including global customers with CSMs in multiple geos* Align with and lead business and technical stakeholders, account success teams, and internal partners around customer goals, ensuring value is delivered through Signature* Drive customer success score metrics for customers, handling escalations and red accounts* Build and maintain strong, trusted relationships with customers, serving as a single point of accountabilityImpact* Uses multi-cloud expertise to effectively orchestrate Signature experience across strategic, sophisticated customers* Develops relationships with influential customer executives to drive business unit-level product consumption models over multi-year contract terms* Articulates the value being derived from customer usage of our products, summarizing information for customer executive-level audiences* May act as lead CSM, orchestrating CSMs for multi-org, multi-cloud customers, including global customers with CSMs in multiple geos* Aligns with and leads business and technical stakeholders, account success teams, and internal partners around customer goals, ensuring value is delivered through Signature* Single point of customer accountability building and maintaining strong, trusted relationships* Drives Customer Success Score metrics for customers; handles Escalations and Red AccountsMinimum Requirements* Experienced professional with 9+ years of relevant industry expertise in customer success, SaaS platform use, or project leadership, technology consulting, and/or solutions architecture* Knowledge of Salesforce product and platform features, capabilities, and standard methodologies, with a good understanding of enterprise architecture principles* Strong consultative skills, deep curiosity, and proven results working as a trusted advisor to drive business value for customers* Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level* Ability to facilitate difficult discussions and be adept at handling objections* Degree or equivalent experience required; experience evaluated based on strengths needed for the rolePreferred Requirements* Experience with Salesforce and/or a competing platform* Salesforce product certifications are a plus (AI Associate, Administrator,Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant)* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy* Experience working with enterprise-level customersOur Investment In You* World-class enablement and on-demand training – check out trailhead.com for a sneak peek!* Exposure to executive thought leaders with a passion for living our values* Clear path to promotion with accelerated leadership development programs* Weekly 1:1 coaching with your leadership* Fast Ramp mentorship program* Week-long product bootcamp* Sandler Sales TrainingVolunteer Opportunities* Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation.We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the Work list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. Benefits* Visit salesforcebenefits.com for the full breakdown of our benefits, including:+ Health benefits+ Financial benefits and perks+ Time off and leave policies+ Parental benefits+ Perks and discountsIf you're a seasoned professional with a passion for customer success, a deep understanding of Salesforce, and a knack for building strong relationships, we want to hear from you.to and help us deliver exceptional experiences that drive business value and growth for our most strategic customers.