Manager, Customer Technical Services – Digital Payments Operations

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a deep understanding of the digital payments landscape and a proven track record of driving strategic growth? If so, we invite you to join blithequark's Customer Technical Services team as a Manager, where you will play a critical role in shaping the future of digital payments. About blithequarkAt blithequark, we're on a mission to empower people and economies worldwide by making digital payments secure, simple, smart, and accessible.With a presence in over 200 countries and territories, we're committed to building a sustainable economy where everyone can prosper. Our innovative technology, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Job SummaryAs a Manager, Customer Technical Services, you will lead a team of support specialists in delivering exceptional customer experiences through advanced technical support and strategic planning.You will be responsible for defining and setting team objectives, monitoring performance, and ensuring that goals and objectives are met on a constant basis. You will also contribute to the definition of Service Level Agreements (SLAs) and Operations Level Agreements (OLAs) between the global Customer Operations Services department and other processing and operations support teams throughout blithequark. Key Responsibilities* Lead and motivate a team of support specialists following corporate Human Resources policies and standards* Define and set team objectives, monitoring performance to ensure goals and objectives are achieved on a constant basis* Lead, coach, and mentor team members on various functions* Execute corporate global blithequark strategy with a focus on customer processing operations via adequate strategy translations* Contribute to the definition of SLAs and OLAs between the global Customer Operations Services department and other processing and operations support teams throughout blithequark* Ensure audit compliance of activities and work standards of team* Responsible for team adherence to standard implementation metrics and SLAs* Perform strategic planning, financial planning, administration, and management of department* Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts* Provide leadership, direction, and supervision to staff and ensure each project or effort is adequately staffed, trained, and managed* Ensure personnel have appropriate skills and behaviors, and effectively communicate performance results as necessaryEducation and Qualifications* Bachelor's degree in Information Technology, Computer Science, Business, or equivalent work experience* Six to eight years of "Information Technology" system knowledge, with a strong understanding of network technology, applications, and project management* Strong payment transaction processing and industry business principles knowledge* Strong understanding of blithequark's payment processing systems, formats, and associated customer host operating services and principles* Strong understanding of the 4-party model and the full transaction lifecycle for blithequark brandsSkills and Competencies* Proven leadership and management skills, with the ability to motivate and inspire team members* Strong strategic planning and execution skills, with the ability to drive growth and innovation* Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders* Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues* Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and experienceCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Manager, Customer Technical Services, you will have access to a range of learning and development opportunities, including:* Regular training and development programs to enhance your technical and leadership skills* Opportunities to work on high-profile projects and initiatives, with a focus on driving growth and innovation* Collaborative and dynamic work environment, with a strong focus on teamwork and collaboration* Competitive compensation and benefits package, with a range of perks and incentivesWork Environment and Company CultureAt blithequark, we're proud of our inclusive and diverse work environment, where everyone is valued and respected.Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction, with a strong focus on:* Diversity, equity, and inclusion, with a commitment to creating a workplace where everyone feels welcome and valued* Employee well-being and engagement, with a range of programs and initiatives to support mental health and wellness* Sustainability and social responsibility, with a commitment to reducing our environmental impact and giving back to the communityCompensation and BenefitsAs a Manager, Customer Technical Services, you will be offered a competitive base salary, with a range of benefits and perks, including:* Competitive base salary, with a range of bonuses and incentives* Comprehensive health insurance, including medical, dental, and vision coverage* Flexible spending account and health savings account* Paid leaves, including 16 weeks new parent leave and up to 20 paid days bereavement leave* 10 annual paid sick days and 10 or more annual paid vacation days based on level* 5 personal days and 10 annual paid U.S.observed holidays* 401(k) with a best-in-class company match* Deferred compensation for eligible roles* Fitness reimbursement or on-site fitness facilities* Eligibility for tuition reimbursement* Gender-inclusive benefits and many morePay RangesO'Fallon, Missouri: $103,000 - $165,000 USDIf you're a motivated and experienced leader with a passion for delivering exceptional customer experiences, we invite you to as a Manager, Customer Technical Services. and take the first step towards a rewarding and challenging career with blithequark.