Experienced Part-Time Customer Service Agent – Delivering Exceptional Travel Experiences at blithequark

About the Role Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Part-Time Customer Service Agent. As a key member of our team, you will play a vital role in creating unforgettable travel experiences for our customers. With a focus on providing legendary service, you will be the first point of contact for travelers, handling ticketing, check-in, baggage services, and resolving any issues that may arise during their journey.About blithequark blithequark is a leading airline that prides itself on its commitment to fostering a diverse workforce and providing exceptional customer experiences. With a strong focus on innovation and customer satisfaction, we are constantly striving to improve our services and exceed our customers' expectations. As a Part-Time Customer Service Agent at blithequark, you will be part of a dynamic team that is passionate about delivering world-class service and making a real difference in the lives of our customers.Responsibilities As a Part-Time Customer Service Agent at blithequark, your key responsibilities will include: Providing friendly service to and maintaining positive relationships with all internal and external customers Working in a cooperative spirit to ensure the success of our company Providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems Greeting and handling customers in a polite and friendly manner Handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets Computing charges, making change, and balancing daily transactions Checking in baggage and cargo Answering telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed Handling transactions required to board the aircraft in a timely and efficient manner Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal Completing forms and reports as required by the company Writing irregularity and complaint reports as required May perform other job duties as directed by Employee's Leaders Requirements To be successful as a Part-Time Customer Service Agent at blithequark, you will need to possess the following skills and qualifications: Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Nice-to-Haves While not required, foreign language skills are desirable and may be an asset in this role.Benefits As a Part-Time Customer Service Agent at blithequark, you will enjoy a range of benefits, including: Fly for free on any open seat on all Southwest flights for you and your eligible dependents Company contributions up to 9.3% of your eligible earnings for the Retirement Savings Plan Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan Competitive health insurance for you and your eligible dependents, including pets Health plan coverage options that start from the very first day of employment What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills.As a Part-Time Customer Service Agent, you will have the opportunity to: Work in a dynamic and fast-paced environment where no two days are ever the same Develop your customer service skills and provide legendary service to our customers Work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences Enjoy a range of benefits and perks, including free travel and competitive health insurance Have the opportunity to grow and develop your skills through comprehensive training and development programs If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Part-Time Customer Service Agent role at blithequark.Please visit our website at www.blithequark.com/job/customer-service-agent-part-time_80888f91-15ac-4207-9f62-ef14cc2d8293 to learn more about the role and.