Experienced Customer Service Representative - Retention (Hybrid) at blithequark

Are you a customer service enthusiast with a passion for building meaningful connections with people? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join blithequark as an Experienced Customer Service Representative - Retention (Hybrid) and become the voice of our company. About blithequarkblithequark is a global leader in communications and technology, dedicated to redefining customer service and creating innovative solutions that enhance the lives of our customers.As a member of our team, you'll have the opportunity to work with cutting-edge technology, services, and offers, helping our customers stay connected to what matters most. Job SummaryAs an Experienced Customer Service Representative - Retention (Hybrid), you'll be responsible for providing exceptional customer service, resolving issues related to service, billing, payments, and collections, and fostering loyalty among our customers. You'll work in a fast-paced environment, handling customer interactions via calls, chats, and emails, and troubleshoot basic problems while seeking higher support when needed.Responsibilities* Handle customer interactions (calls, chats, emails) in a fast-paced environment* Accurately resolve issues related to service, billing, payments, and collections* Explain bills and product features clearly* Troubleshoot basic problems and seek higher support if needed* Build customer confidence and loyalty by resolving issues* Support various customer inquiries, including technical issues* Work a flexible 40-hour per week schedule, which may include nights and weekends* Participate in paid training to enhance your skills and knowledgeWhat We're Looking For* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and building meaningful connections with people.* Strong Work Ethic: You're a self-motivated individual who thrives in fast-paced environments and is committed to achieving results. * Adaptability: You're flexible and able to adjust to changing situations and priorities. * Problem-Solving Skills: You're able to analyze complex issues and develop effective solutions. * Attention to Details: You're meticulous and detail-oriented, ensuring that customer issues are resolved accurately and efficiently. As a member of our team, you'll enjoy a range of benefits and perks, including:* Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone* Tuition reimbursement program* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave* Medical/Dental/Vision coverage* 401(k) plan* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programsWork from Home (WFH) Requirements* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).blithequark will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.Career Growth OpportunitiesAs a member of our team, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative - Retention (Hybrid) position at blithequark.Don't miss this opportunity to join a dynamic team and take your career to the next level. Weekly Hours: 40Time Type: RegularLocation: San Antonio, TexasEqual Employment Opportunity (EEO)It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities.