Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service and Support to Employees

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to at blithequark as an EAP Worklife Customer Support Associate. As a leading healthcare company, blithequark values its employees and their commitment to delivering exceptional service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees.About blithequarkblithequark is a leading healthcare company that values its employees and their commitment to delivering exceptional service to our customers. We are dedicated to improving the lives of our customers and employees through our innovative products and services. Our EAP Worklife program is designed to support the well-being of our employees, providing them with access to resources and support to help them manage work-life balance and achieve their goals. Job SummaryAs an EAP Worklife Customer Support Associate at blithequark, you will be responsible for providing exceptional customer service and support to our EAP Worklife customers.You will be the first point of contact for our customers, responding to their inquiries and concerns in a timely and accurate manner. You will also be responsible for maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program, and promoting the well-being of our employees through the EAP Worklife program. Key Responsibilities* Greet and welcome EAP Worklife customers in a friendly and professional manner* Respond to customer inquiries and concerns promptly and accurately* Maintain a thorough understanding of blithequark's products and services, including the EAP Worklife program* Provide excellent customer service and ensure customer satisfaction* Identify and resolve customer issues in a timely manner* Communicate effectively with EAP Worklife customers through various channels, such as phone, email, and chat* Collaborate with other team members to ensure efficient and effective customer service* Stay updated on industry trends and changes in policies and procedures related to EAP Worklife services* Document and maintain accurate records of customer interactions and inquiries* Promote the well-being of blithequark's employees by providing support and resources through the EAP Worklife program* Adhere to company standards and guidelines for customer service and confidentiality* Continuously seek opportunities for improvement in customer service processes and procedures* Participate in training and development programs to enhance knowledge and skills* Follow all company policies and procedures related to customer service and ethical business conduct* Maintain a positive and professional attitude while representing blithequark to customersEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* 1-2 years of customer service experience in a call center or similar environment* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and handle multiple priorities* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive information* Proficiency in bolthires Office and other software applicationsPreferred Qualifications* Experience working in a healthcare or human resources environment* Knowledge of EAP Worklife services and programs* Certification in customer service or a related field* Bilingual or multilingual skillsSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and handle multiple priorities* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive information* Proficiency in bolthires Office and other software applications* Ability to learn and adapt to new systems and processes* Strong customer service skills and a commitment to delivering exceptional service* Ability to work collaboratively with other team members to achieve common goalsCareer Growth Opportunities and Learning Benefits* Opportunities for professional growth and development in a dynamic and innovative company* Access to training and development programs to enhance knowledge and skills* Collaborative and supportive work environment with opportunities for networking and mentorship* Recognition and rewards for outstanding performance and contributions to the company* Opportunities for advancement to leadership roles and other career opportunities within the companyWork Environment and Company Culture* blithequark is an equal opportunity employer and celebrates diversity and inclusion in the workplace* We are committed to creating a positive and supportive work environment that values and respects all employees* Our company culture is built on a foundation of integrity, innovation, and customer focus* We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off* Our work environment is fast-paced and dynamic, with opportunities for growth and development in a rapidly changing industryCompensation, Perks, and Benefits* Competitive salary and benefits package* Opportunities for professional growth and development* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) matching and paid time off* Recognition and rewards for outstanding performance and contributions to the company* Collaborative and supportive work environment with opportunities for networking and mentorshipIf you are passionate about helping others and providing exceptional customer service, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to hearing from you and learning more about your qualifications and experience. Equal Opportunity Employerblithequark is an equal opportunity employer and celebrates diversity and inclusion in the workplace. We are committed to creating a positive and supportive work environment that values and respects all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.