Experienced Customer Service Representative - Live Chat (FULLY REMOTE) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Service Representative - Live Chat (FULLY REMOTE). As a key member of our team, you will play a vital role in shaping the customer experience and driving business growth. About blithequarkblithequark is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible.Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner and employer of choice. With a culture that values collaboration, creativity, and continuous learning, we empower our employees to grow, develop, and thrive in their careers. ResponsibilitiesAs a Customer Service Representative - Live Chat (FULLY REMOTE) at blithequark, you will be responsible for:* Providing exceptional customer service through live chat, phone, and email interactions* Responding to customer inquiries, resolving issues, and escalating complex problems to senior team members* Conducting quality checks on prior day's calls to ensure high standards of service* Scheduling maintenance visits and promoting products or services to customers* Following up on customer reviews, both positive and negative, to ensure satisfaction and loyalty* Participating in ongoing training and development programs to enhance skills and knowledge* Collaborating with cross-functional teams to resolve customer issues and improve overall service qualityKey QualificationsTo succeed in this role, you will need:* Previous customer service experience, preferably in a remote or call center environment* Strong attention to detail, with a focus on accuracy and quality* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues* A conscientious and team-oriented approach, with a willingness to learn and adapt* Honesty, integrity, and a strong work ethic, with a commitment to delivering exceptional service* A clear background check and drug screen, as required by blithequark's policiesBenefitsAs a valued member of the blithequark team, you can expect:* Comprehensive medical, prescription, dental, and vision benefits* Disability and term life insurance, to provide peace of mind and financial security* Matching 401(k) benefits, to help you plan for your future* Ongoing training and development programs, to enhance your skills and knowledge* Paid holidays and time off, to ensure work-life balance* A dynamic and supportive work environment, with opportunities for growth and advancementWhat We OfferAt blithequark, we prioritize our employees and offer a range of rewards and benefits to recognize and reward their hard work and dedication.As a Customer Service Representative - Live Chat (FULLY REMOTE), you can expect:* A competitive salary, with no cap on earnings* Opportunities for career growth and advancement, with a focus on developing your skills and expertise* A comprehensive benefits package, including medical, dental, and vision coverage* A 401(k) matching program, to help you plan for your future* Paid holidays and time off, to ensure work-life balance* A dynamic and supportive work environment, with opportunities for collaboration and growthIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative - Live Chat (FULLY REMOTE) role at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees.