Experienced Data Entry Specialist – Remote Customer Service Representative for blithequark's Veterinary Team

Are you a detail-oriented and compassionate individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and a desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Experienced Data Entry Specialist –Remote Customer Service Representative position at blithequark, the leading online pet pharmacy and retailer. About blithequarkblithequark is a rapidly growing e-commerce company that is revolutionizing the way people shop for pet care products.Our mission is to provide our customers with an unparalleled shopping experience, and we're looking for talented individuals like you to. As a remote customer service representative, you will play a critical role in ensuring that our customers receive the highest level of service and support. Why You'll Love Working at blithequarkAt blithequark, we prioritize the health, well-being, and culture of our employees and customers. We offer a range of benefits and perks that make us stand out from the competition, including:* Competitive starting wages* Opportunities for wage increases after 3 months of service* A comfortable and controlled work environment* 20% discount program for all employees on pet-related purchases* 401(k) matching program* Regular team-building events and company-sponsored lunch meetings* Opportunities for professional growth and development* Paid time off and holidays* Comprehensive health insurance* Paid parental leave and pet care benefits through Care.com* Discounts on various products and services through the LifeMart Rewards programWhat You'll DoAs an Experienced Data Entry Specialist –Remote Customer Service Representative, you will be responsible for:* Connecting with veterinary facilities to arrange prescription approvals, resolve customer issues, and clarify order requests* Examining and resolving issues to determine proper solutions for customers and center partners, and following up on a case-by-case basis to resolve issues* Completing data entry of prescriptions into blithequark's healthcare software* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders* Working with customers, colleagues, and partners with understanding, attention, patience, compassion, and kindness* Working with an eagerness to learn and grow, and being open to feedback and development opportunities* Communicating with veterinary facilities via telephone (and other channels as needed) with various topics, primarily using our internal software and systems to explore solutions and record center note accounts* Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contactsWhat You'll NeedTo be successful in this role, you will need:* 2 years of experience working in a customer or healthcare-focused environment* Excellent communication skills (written, verbal, and listening)* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)* A strong work ethic, with a focus on ownership, self-motivation, and attention to detail* Proficiency with bolthires Office* High school diploma or equivalent* Ability to obtain and maintain a Pharmacy Technician License from the Kentucky Board of Pharmacy* Strong decision-making skills* Ability to perform multiple tasks and excel in a fast-paced environment* Flexibility to adjust to changing business needs and adapt to new situations* Ability to maintain confidentiality and secure sensitive information* Ability to pass a background checkWhat We OfferAs a remote customer service representative at blithequark, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and support.We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Data Entry Specialist –Remote Customer Service Representative position at blithequark. Please visit our website to and of dedicated professionals. !