Experienced Full Stack Customer Service Representative – Compensation and Injury Review Specialist

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as aRemote Call Center Customer Service Representative. At blithequark, we're committed to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins.Our company is built on a foundation of hope, providing people with a voice and support if they've suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing them with expert guidance and support throughout the process. Responsibilities:As aRemote Call Center Customer Service Representative, your primary responsibilities will include:* Connecting with individuals who have filled out a form to determine their eligibility for compensation* Handling a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation* Multitasking, including listening, answering questions, and viewing multiple windows simultaneously* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required* Participating in training and other learning opportunities to expand your knowledge of the position* Adhering to all company policies and procedures* Assisting with other projects as needed* Self-troubleshooting and problem-solving basic IT issuesRequirements:To succeed in this role, you'll need to possess:* Excellent verbal and written communication skills* Excellent interpersonal and customer service skills* Strong problem-solving and conflict resolution skills* A competitive spirit – we work as a team, but pay for performance!* A willingness to work 40+ hours per weekAdditionally, you'll need to meet the following technical requirements:* Reside in the State of Florida or New Jersey* Have a quiet, distraction-free workspace* A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:+ 8GB of RAM+ 20 GB of free storage+ 1.2 GHz or faster CPU* High-speed internet (50Mbps with 100MBps upload minimum – standard internet)* A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic or Logitech G432) (average price: $20-$30)* Strong background in call-center environments and sales-focused roles* 2+ years of phone sales/customer service experienceThis is not for you if:* You're unable to troubleshoot basic technical issues* You're unable to work 40+ hours per week, each week* You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-bolthires until you're connected with a viable caller* You're unable to use problem-solving skills* You're unable to work the full training period (90 days)* You're unable to work 8 hours a day and proactively manage appointments, etc.during earned vacation days or outside business hoursBenefits:As a valued member of our team, you'll enjoy:* Health Insurance, Vision & Dental Coverage* Paid Holidays and Paid Time Off (PTO)* Eligibility for overtime outside of the training periodHours of Operation:Our full-time schedule is 40 hours per week, with the following hours:* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern* Friday: 8:30 AM to 4:30 PM Eastern* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM EasternIf you're a motivated, results-driven individual with a passion for delivering exceptional customer service, we invite you to join blithequark's team.and take the first step towards a rewarding career with our company!