Experienced Customer Service Representative – Email, Chat, and Voice Support for Electric Vehicle Startup

Are you passionate about delivering exceptional customer experiences and shaping the future of the automotive industry? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative for Email, Chat, and Voice Support. As a key member of our Support team, you will play a vital role in creating lasting impressions with our customers, setting the tone for their perception and expectations of our brand.At blithequark, we're revolutionizing the electric vehicle industry with innovative products and exceptional customer service. Our mission is to empower customers to enjoy their vehicles and next outdoor adventure, and we're looking for talented individuals like you to help us achieve this vision. As a Customer Service Representative, you will be the initial point of contact for customers, guiding them through questions and concerns about our products, systems, and processes. Your expertise will help resolve technical issues, provide clear and empathetic communication, and ensure that every interaction leaves customers feeling valued and understood.Responsibilities:* Provide exceptional customer service via email, chat, and phone, resolving inquiries and technical issues in a timely and professional manner. * Guide customers through questions about blithequark's products, systems, and processes, ensuring that they have a comprehensive understanding of our offerings. * Troubleshoot issues related to the website, app, and in-car software, working closely with external teams to resolve complex problems. * Collaborate with cross-functional teams to resolve customer issues that require additional assistance, acting as a bridge between the customer and our internal teams.* Ensure that every customer interaction leaves them feeling valued, understood, and empowered to enjoy their vehicle and next outdoor adventure. * Provide clear and empathetic communication to customers, especially in conflict situations, maintaining a high level of professionalism and courtesy. * Maintain strict adherence to the assigned schedule, managing high-volume inbound calls and ensuring that customer inquiries are resolved efficiently. Requirements:* At least 18 years old* High School Diploma or equivalent* Ability to successfully pass a criminal background check* Ability to work a full-time work week of 32-40 hours, with overtime opportunities as needed* Ability to maintain 100% strict adherence to the assigned schedule* Strong computer knowledge, including the ability to accurately type at least 30 wpm* Excellent English written and verbal communication skills* High level of expertise with spelling, grammar, and punctuation* Courteous and friendly with a high level of professionalism* Willingness to learn and adapt to new tools and technologies* Strong time management and ability to multitask applications while talking to customers on the phone* 1-3 years of customer support and technical support call center experienceNice-to-haves:* Previous work from home experience* Prior experience with email and chat support* Prior experience using customer support/relationship management software or similar systems* Prior experience with automotive customer support/service/success* Passion for automotive topics and electric vehiclesBenefits:* $17.00 USD starting pay* Performance-based incentives each month* Health benefits including medical, dental, and vision for you and your family* 401(k) investment options with employer match opportunities* Paid vacation time* Computer equipment provided* Onsite full gym free to employees* Great work/life balance while developing your careerWhy Join blithequark?At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences and shaping the future of the automotive industry. As a Customer Service Representative, you will have the opportunity to:* Work with a dynamic and supportive team that values innovation and creativity* Develop your skills and expertise in customer service, technical support, and communication* Contribute to the growth and success of a revolutionary electric vehicle startup* Enjoy a comprehensive benefits package, including health insurance, 401(k) matching, and paid vacation time* Participate in ongoing training and development opportunities to enhance your skills and knowledgeIf you're passionate about delivering exceptional customer experiences and shaping the future of the automotive industry, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. !