Customer Service Advocate - Work from Home Opportunity at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Advocate - Work from Home. As a Customer Service Advocate at blithequark, you will be the face of our company, representing our values and commitment to customer satisfaction. You will be responsible for providing top-notch service to existing customers, engaging in consultative conversations, and processing transactions to ensure customers' needs are met.If you're a motivated, results-driven individual with a knack for building relationships and driving business growth, we want to hear from you. About blithequarkblithequark is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through strategic partnerships. As a Customer Service Advocate at blithequark, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.ResponsibilitiesAs a Customer Service Advocate at blithequark, your key responsibilities will include:* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including:+ Processing payments+ Resolving billing issues+ Policy changes requests+ Completing new insurance applications* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire and obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment* Performing other duties as assigned* Complying with all policies and standardsQualificationsTo be successful as a Customer Service Advocate at blithequark, you will need to possess the following qualifications:* High School Diploma or GED (Required)* 1-2 years of Customer Service experience (Required)* Demonstrated contact center experience and knowledge considered a plus* Demonstrated life insurance industry experience and knowledge considered a strong advantage* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner* Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)* Proven excellent listening skills* Proven ability to multitask* Demonstrated strong bilingual competency considered a plus (English and Spanish)* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer* Excellent PC, data entry, and word processing software skills* Able to obtain a Life and Health Insurance License.Upon Hire (Required)Work Setting/Position DemandsAs a Customer Service Advocate at blithequark, you will work in a remote setting, remaining in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment. You will require:* The ability to verbally communicate and exchange accurate information to customers and associates on a regular basis* Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents* The ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis* The ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions* Substantial movement of wrists, hands, and fingers for continuous computer work* Extended hours required during peak workloads or special projects/eventsTravel RequirementsNoneWhy Join blithequark?As a Customer Service Advocate at blithequark, you will enjoy a range of benefits, including:* Competitive compensation and benefits package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Flexible work arrangements, including remote work options* Access to cutting-edge technology and tools* Opportunities to make a meaningful impact on the lives of our customersIf you're a motivated, customer-centric individual with a passion for delivering exceptional service, we want to hear from you.to as a Customer Service Advocate - Work from Home at blithequark.