Experienced Customer Support Specialist (Remote) - Part-time

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's team as a part-time Customer Support Specialist, working remotely to provide top-notch support to our valued customers. At blithequark, we're revolutionizing the pool service industry by setting a new standard for excellent customer service. Our team of dedicated professionals is committed to providing reliable, trustworthy, and high-quality services that exceed our customers' expectations.As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal by providing timely, accurate, and personalized support to our customers. Responsibilities:As a Customer Support Specialist, you'll be responsible for:* Responding to customer queries in a timely and accurate way, via phone, email, or chat* Identifying customer needs and helping customers determine the best solution for their pool service needs* Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)* Updating our internal CRM with information about technical issues and useful discussions with customers* Monitoring customer complaints on social media and reaching out to provide assistance* Informing customers about new offers or services* Following up with customers to ensure their pool technical issues are resolved* Gathering customer feedback and sharing with technician teams* Overseeing the route optimization for techniciansRequirements:To succeed in this role, you'll need:* Experience as a Customer Support Specialist or similar CS role* Familiarity with the pool industry is a plus* Understanding of how CRM systems work* Excellent communication and problem-solving skills* Multi-tasking abilities* Patience when handling challenging customers and situationsWhat We Offer:As a part-time Customer Support Specialist with blithequark, you'll enjoy:* A competitive hourly rate of $15.00* The flexibility of a part-time schedule (20-25 hours per week)* The opportunity to work remotely from the comfort of your own home* A dynamic and supportive work environment* Opportunities for career growth and professional development* A comprehensive benefits package, including health insurance, paid time off, and moreOur Culture:At blithequark, we're passionate about delivering exceptional customer service and building strong relationships with our customers.We're a team of dedicated professionals who are committed to excellence, innovation, and continuous improvement. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. Why Join Us? If you're a customer-focused professional who is passionate about delivering exceptional service, we invite you to at blithequark. As a part-time Customer Support Specialist, you'll have the opportunity to work with a dynamic team, develop your skills and expertise, and make a real difference in the lives of our customers.If you're ready to take your customer service skills to the next level and join a team that is passionate about delivering exceptional service, please. Simply click on the link below to and at blithequark. ! We look forward to hearing from you and exploring how you can contribute to our team's success!