Temporary Remote Catastrophe (CAT) Customer Service Representative – Join blithequark's Dynamic Team

Are you a highly motivated and customer-focused individual looking for a temporary remote opportunity to make a difference in people's lives during times of need? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as a TemporaryRemote Catastrophe (CAT) Customer Service Representative. About blithequarkblithequark is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we have established ourselves as a valued and growing resource in the market.Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a part of a team that prioritizes employee satisfaction and growth. TemporaryRemote CAT Customer Service Representative RoleAs a TemporaryRemote CAT Customer Service Representative, you will play a vital role in providing exceptional customer service and technical expertise to clients affected by catastrophes. You will be responsible for:* Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs* Offering empathy and support to customers during the claim process* Collecting and documenting all claim details provided by the customer into the claim accurately* Identifying and resolving customer issues by adhering to clients-specific handling instructions* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiriesKey Responsibilities:* Respond to customer inquiries and resolve issues in a timely and professional manner* Utilize account management systems to track and document customer interactions* Collaborate with internal teams to ensure seamless communication and issue resolution* Participate in ongoing training and development to enhance customer service skills and knowledge* Meet or exceed performance metrics and productivity standardsRequirements:* Must be 18 years of age or older* High school diploma or equivalent* Excellent organizational, written, and oral communication skills* The ability to type swiftly and accurately (40+ words a minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating systems* Highly reliable with the ability to maintain regular attendance and punctuality* The ability to evaluate, troubleshoot, and follow up on customer issues* Must be customer service oriented (empathetic, responsive, patient, and conscientious)* Ability to multi-task, stay focused, and self-manage* The ability to thrive in a fast-paced environment* Must be authorized to work in the country where the job is based* Must be willing to submit to a background investigation and drug test as part of the onboarding processComputer and Network Requirements:* Operating System: Windows 10, Windows 11, or Windows Home* Not Supported: Chromebooks, macOS, Linux, etc.* Network Requirements:+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)+ Ethernet connection is not required, however strongly recommended+ Must be on a private network, not allowed to work in public locations+ No VPNs are allowed, as logins must happen in the USDesired Characteristics:* Highly motivated and production-driven individual* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* Proficiency in bolthires Office Suite and Windows operating systems* Ability to adapt to changing priorities and deadlinesBenefits andCompensation:* Job Type: Temporary/Seasonal* Expected Hours: 2-40 hours per week* Pay: $15 per hour* Ability to work from home when convenient* Opportunity for rehire during high-volume timeframes, including:+ End of April – May (Hail Claims)+ July – October (Hurricane Claims)+ Christmas – New Year (high call volume Claims)Why Join blithequark?* Opportunity to work with a dynamic and growing company* Chance to make a difference in people's lives during times of need* Collaborative and supportive work environment* Ongoing training and development opportunities* Flexible work arrangements and remote work options* Competitive compensation and benefits packageIf you're a motivated and customer-focused individual looking for a temporary remote opportunity, we encourage you to apply for this exciting role. Please through our website, and we'll be in touch to discuss your qualifications further.!