Experienced Customer Support Specialist – Samsung Team at blithequark

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist, where you'll be part of a global business outsourcing company that's revolutionizing the way businesses interact with their customers. About blithequarkblithequark is a leading global business outsourcing company that offers a wide range of services, including customer service, finance, and business process management.As a trusted partner to some of the world's most renowned brands, we're committed to delivering exceptional results and building long-lasting relationships with our clients. Our team is passionate about innovation, collaboration, and continuous improvement, and we're always looking for talented individuals who share our values. The RoleAs a Customer Support Specialist on our Samsung team, you'll be responsible for providing top-notch technical and non-technical assistance to Samsung's customers in Lithuania and Russia.Your primary duties will include:* Answering incoming calls, emails, and chats in Lithuanian and Russian, using your excellent language skills to communicate effectively with customers* Providing efficient and satisfying solutions to customer inquiries, using your problem-solving skills and knowledge of Samsung's products and services* Treating customers with respect and empathy, following blithequark's policies and procedures to ensure a positive customer experience* Collaborating with your team to resolve complex issues and share best practicesRequirementsTo succeed in this role, you'll need:* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)* Previous experience in customer service, preferably in a call center environment (although training and coaching will be provided to help you excel in your role)* Excellent communication and interpersonal skills, with the ability to work effectively in a team environment* Strong problem-solving skills and a willingness to learn and adapt to new situations* A positive attitude and a passion for delivering exceptional customer experiencesWhat We OfferAs a valued member of our team, you'll enjoy:* A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00* An hourly rate of 8.03€ to 8.56€ (during the trial period and after)* Performance-based bonuses to recognize your achievements and contributions* A supportive team environment with fantastic colleagues and managers, as well as real opportunities to grow in your career* A comprehensive training program to help you develop your skills and knowledge* A chance to work with a global company that's committed to innovation, collaboration, and continuous improvementCareer Growth OpportunitiesAt blithequark, we're committed to helping our employees grow and develop their careers.We offer a range of opportunities for professional development, including:* Training and coaching programs to help you develop your skills and knowledge* Mentorship and coaching from experienced team members and managers* Opportunities to take on new challenges and responsibilities* A performance-based bonus structure to recognize your achievements and contributionsWork Environment and Company CultureOur team is passionate about creating a positive and inclusive work environment that's free from discrimination and harassment.We're committed to equal employment opportunities for all candidates and employees, and we celebrate our diversity and individuality. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* An hourly rate of 8.03€ to 8.56€ (during the trial period and after)* Performance-based bonuses to recognize your achievements and contributions* A comprehensive benefits package, including health insurance, paid time off, and other perksIf you're passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to our recruitment team. We look forward to reviewing your application and welcoming you to our team! Application Details* Job Title: Customer Support Specialist – Samsung Team* Location: Work from home in Lithuania* Employment Type: Permanent, with a 3-month trial period* Working Hours: Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift)* Start Date: As soon as possible during September 2024* Language Requirements: Lithuanian (C1), Russian (B2), English (B2)* Time Type: Full-timeDon't miss this opportunity to join our dynamic team at blithequark and start your career as a Customer Support Specialist.and take the first step towards a rewarding and challenging role!