Experienced Customer Service Representative – Delivering Exceptional Patient Experiences in a Dynamic Work-from-Home Environment

Are you passionate about delivering outstanding customer experiences and working in a supportive, collaborative environment? Do you possess excellent communication skills, strong organizational abilities, and a knack for problem-solving? If so, we encourage you to join our dynamic team at blithequark as a Customer Service Representative! About blithequarkblithequark is a leading provider of omnichannel customer experience solutions, connecting brands with their customers through conversational AI and human engagement experts.Based in Fort Lauderdale, Florida, we develop, implement, and manage voice and digital CX solutions at scale for global brands across all industries. Our mission is to deliver exceptional customer experiences that drive business growth and increase ROI. Your Role at blithequarkAs a Customer Service Representative at blithequark, you will play a vital role in assisting patients on the phone, answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues.You will serve as a liaison between clinical teams, vendors, and patients, contributing to our continued success in delivering outstanding customer experiences. Your dedication to customer satisfaction, combined with your technical expertise and problem-solving skills, will make you an invaluable asset to our team. Key Responsibilities* Serve as the first point of contact for patient inquiries, demonstrating excellent customer service skills and empathy in all interactions. * Perform all service agent responsibilities in accordance with established company protocols, ensuring seamless customer experiences.* Provide phone support for post-op patients and work directly with vendors and field technicians to resolve technical issues. * Offer expert technical guidance to customers, diagnosing and resolving product-related issues in an accurate and timely manner. * Schedule follow-up appointments as needed and manage e-commerce orders and data entry in a timely and efficient manner. * Utilize automated systems proficiently to log, retrieve, and update information accurately, ensuring data integrity and customer satisfaction.* Assist customers in resolving technical problems related to portable connect and other devices, providing clear and concise technical information. * Identify and escalate complex customer situations to appropriate departments, ensuring timely resolution and customer satisfaction. * Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service. * Attend additional necessary training to maintain up-to-date knowledge of products and procedures, ensuring continued growth and development.Essential Qualifications* High school diploma or equivalent* Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals. * Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions. * Proficiency in using automated systems and software for data entry and customer management. * Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.* Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment. Preferred Qualifications* Familiarity with medical terminology, devices, and healthcare industry practices is a plus! * Previous experience in customer service, technical support, or a related field is highly desirable. Benefits and Opportunities* Full-time and part-time schedules to choose from, allowing you to balance your work and personal life. * Comprehensive health, dental, and vision insurance to ensure your well-being.* IRA Matching plan to help you save for your future. * Paid time off to recharge and relax. * Growth opportunities to develop your skills and advance your career. Why Join blithequark? At blithequark, we value our employees and offer a supportive, collaborative work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping you succeed in your role. If you're looking for a dynamic work-from-home opportunity that offers flexibility, growth, and a sense of purpose, we encourage you to apply!Ready to and start delivering exceptional patient experiences? Click the link below to apply for this exciting opportunity: ! We look forward to reviewing your application and welcoming you to the blithequark team!