Experienced Customer Support Specialist II – Healthcare Navigation and Customer Experience

Are you passionate about delivering exceptional customer experiences and navigating the complexities of healthcare technology? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to at blithequark as a Customer Support Specialist II. As a key member of our Customer Support team, you will play a vital role in ensuring the success of our innovative health navigation platform, connecting hundreds of health vendors, benefits resources, and plan designs to empower individuals to take control of their health. About blithequark At blithequark, we are on a mission to revolutionize the healthcare industry by building the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our team is dedicated to creating a world where everyone has access to comprehensive, personalized healthcare that meets their unique needs. We believe that by working together, we can transform lives through better health. Job Summary As a Customer Support Specialist II at blithequark, you will be responsible for providing exceptional customer support and navigating the intricacies of our health navigation platform. You will be the primary point of contact for customers, responding to inquiries via email, phone, live chat, asynchronous messaging, and other channels. Your expertise will be essential in resolving customer service and healthcare navigation issues, ensuring that customers receive the highest level of support and satisfaction. Responsibilities * Respond to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels * Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more * Take ownership of resolving customer service and healthcare navigation issues, ensuring timely and effective resolution * Maintain quality, efficiency, and productivity standards, adhering to world-class service standards * Keep customer information confidential and in compliance with HIPAA regulations * Manage case backlog attentively and document each interaction in Salesforce * Exercise problem resolution skills when handling customer concerns using various internal tools * Make outbound calls, including appointment scheduling with providers, and other related duties as assigned * Willingness to work occasional overtime, with a typical schedule of Monday through Friday, covering shifts starting as early as 5:45 AM MST and the last shift ending at 7 PM MST Qualifications * 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments * Strong organizational skills and the ability to solve problems * Medical office experience preferred but not required * Two years of proven customer service and/or patient care experience * Strong communication skills, both verbal and written * Tech-savvy, with the ability to use and navigate members with our mobile technology * Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training * Positive, friendly, and professional demeanor with customers * Adept at juggling multiple tasks and customer support requests at the same time * Familiarity with Salesforce Service Cloud and Google Suite is a plus * Must be able to work 40 hours per week; requires sitting, standing, talking or listening on the phone * Spanish speaking and writing skills are a plus What You'll Love About Working at blithequark * Fun, friendly, and unique culture – Bring your whole self to work every day! * Paid time off & paid holidays * Employer contributions for HSA accounts * Tuition assistance * Matching 401(K) * Location: US- Remote * Compensation: $20/hr. - $25/hr. & bonus eligible Why ? At blithequark, we value and celebrate different backgrounds, perspectives, and points of view. We believe that our diversity drives creativity and innovation, and we strive to make everyone feel included, valued, and engaged. We offer a dynamic work environment where you can grow your career, develop new skills, and make a meaningful impact on the lives of our customers. If you are passionate about delivering exceptional customer experiences and navigating the complexities of healthcare technology, we invite you to apply for this exciting opportunity. Please through our website, and we will review your qualifications and experience. We look forward to hearing from you!