Bilingual Spanish - Customer Service Representative (Onsite or Remote)
Bilingual Customer Service Representative (Full-Time)Location:Remote or On-Site – New York City, NYPosition Overview• Role: Call Center Customer Service Representative (CSR)• Type: Temp to Perm• Location:Remote or On-Site – New York City, NY• Remote (EST regions only)• Onsite: 30 Broad Street, New York, NY 10004Training:Paid training providedPay Rates• Remote: $17/hr• Onsite: $19/hr• Bilingual Differential: +$1/hr for Russian, Chinese (Mandarin/Cantonese), Hindi, Urdu, Punjabi, Arabic, BengaliWork Hours• Monday–Friday: 8:00 AM – 8:00 PM EST• Saturday: 10:00 AM – 6:00 PM EST• Some Saturday: work is required• Work shifts: will be 11:30 am – 8 pm, 11 am – 7:30 pm, and 10:30 am – 7 pmJob Responsibilities• Handle inbound calls regarding enrollment services• Educate clients on managed care and assist with health plan selection• Process enrollment/disenrollment forms• Perform mailroom functions as neededCandidate Requirements• Education: High school diploma or equivalent (college degree preferred)∙Experience:• 2+ years in customer service or human services• Typing speed: Minimum 35 WPM∙Skills:• Strong communication and multitasking• Computer proficiency (dual-screen setup, fast typing)• Reliability and punctuality• Positive, team-oriented attitudeRemote Work Requirements• OS: Windows 10 or MacOS Catalina (10.15) or newer• Headset: USB wired headset with mic and noise suppression (no Bluetooth)• Internet:• 25 Mbps download (single user) / 50 Mbps (shared)• 5 Mbps upload (10 Mbps preferred)• No mobile hotspotsRemoteAbout the Company:Tap Growth ai Apply tot his job