Experienced Customer Support Representative – Veterinary Assistance Team at blithequark

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet owners? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than blithequark, the leading e-commerce retailer of pet products and services! As a Customer Support Representative on our Veterinary Assistance Team, you will play a critical role in providing top-notch support to our customers and partners. You will be the face of blithequark, and your exceptional communication skills, attention to detail, and problem-solving abilities will make all the difference in ensuring our customers receive the best possible experience.About blithequarkblithequark is a rapidly growing e-commerce retailer that is revolutionizing the way people shop for pet products and services. Our mission is to provide an unparalleled level of customer satisfaction, and we are committed to building a team of passionate and dedicated professionals who share our vision. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment where no two days are ever the same. Why You'll Love Working at blithequarkAt blithequark, we prioritize the health, wellness, and culture of our employees and customers.We offer a comprehensive benefits package that includes:* Competitive starting wages* Opportunities for wage increases after 3 months of service* A comfortable and climate-controlled work environment* A 20% discount program for all employees on pet-related products and services* 401(k) matching program* Regular team-building events and company-sponsored lunch meetings* Opportunities for career growth and development* Paid time off and holidays* Access to a comprehensive employee assistance program* Discounts on various products and services through our LifeMart programWhat You'll DoAs a Customer Support Representative on our Veterinary Assistance Team, you will be responsible for:* Connecting with veterinary clinics to process prescription orders, resolve customer issues, and address request requests* Conducting thorough research and issue resolution to determine the best solutions for customers and facility partners, and following up on a case-by-case basis to ensure issues are resolved* Entering prescription information into blithequark's healthcare software* Maintaining a high level of quality through accurate data entry and order handling of veterinary pharmacy orders* Providing exceptional customer service, working with empathy, patience, and kindness to customers and partners alike* Working with a willingness to learn and grow, and being open to feedback and constructive criticism* Communicating with veterinary clinics via phone (and occasionally other channels) to discuss various topics, using our internal software and systems to research solutions and record customer notes, requiring attention to detail and thoroughness* Expecting a significant portion of the business day to be spent on outbound veterinary clinic/customer phone contactsWhat You'll NeedTo be successful in this role, you will need:* Excellent communication skills (written, verbal, and listening)* Ability to multitask (e.g., chatting on the phone while researching on the computer and taking notes)* A strong sense of ownership, self-motivation, and attention to detail* Proficiency with bolthires Office* High school education or equivalent* Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)* Strong decision-making skills* Demonstrated ability to perform multiple tasks and work well in a fast-paced environment* Ability to adapt to change based on the business needs of the organization* Flexibility to adjust your schedule and work longer hours as needed by the team* Ability to maintain confidentiality and handle sensitive information with discretion* Ability to pass a background checkIf you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity to join our Veterinary Assistance Team at blithequark.Don't miss out on the chance to be part of a dynamic and supportive team that is making a difference in the lives of pet owners every day. !