Experienced Customer Service Representative – Remote in Virginia

Join blithequark, a global leader in customer experience, and ignite your career with a purpose-driven role that brings humanity to business. As a Customer Service Representative working remotely in Virginia, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. About blithequarkAt blithequark, our mission is to make customers happy by providing personalized, engaging, and profitable experiences. Since 1982, we've been helping companies build strong relationships with their customers through our unique blend of technology and humanity.With a global presence and a diverse team of talented individuals, we're committed to building a workplace that's inclusive, supportive, and empowering. What You'll Be DoingAs a Customer Service Representative, you'll be the face of blithequark, responsible for delivering exceptional customer experiences through phone, email, or chat. You'll be the spark that brightens days and makes a real difference in people's lives. Your key responsibilities will include:* Answering incoming communications from customers in a timely and professional manner* Conducting research to provide accurate and helpful solutions to customers' issues* Resolving escalated or complex calls with empathy and a solution-focused approach* Collaborating with internal teams to ensure seamless customer experiencesA Typical Day inYour Role* You'll start your day by reviewing your schedule and prioritizing your tasks to ensure you're meeting your performance goals* You'll engage with customers through various communication channels, listening to their concerns and providing solutions that meet their needs* You'll work closely with your team to share knowledge, best practices, and ideas to continuously improve customer experiences* You'll participate in regular training and coaching sessions to enhance your skills and stay up-to-date with product knowledgeWhat You Bring to the Role* 6 months or more of customer service experience, with a passion for delivering exceptional customer experiences* High school diploma or equivalent, with a strong foundation in communication and problem-solving skills* Ability to recognize, apply, and explain product or service knowledge to customers* Proficiency in computer software and hardware, with a strong internet connection (>15 mbps)* Excellent communication, interpersonal, and problem-solving skillsWhat You Can Expect* A supportive and inclusive work environment that encourages growth and development* A global team of curious lifelong learners who are passionate about delivering exceptional customer experiences* A comprehensive benefits package that includes a base wage starting at $15.25 per hour, plus performance bonuses and opportunities* A healthy benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more* Opportunities for career growth and advancement, with a focus on developing your skills and expertiseA Bit More AboutYour RoleAt blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career.From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. Our TTEC community is here for you as one dynamic, global family, where you can be yourself and thrive. About Working at blithequark* You'll report to a Team Lead who will provide guidance, support, and feedback to help you succeed in your role* You'll contribute to the success of the customer experience and the overall success of the team* You'll be part of a global team that's passionate about delivering exceptional customer experiences and making a real difference in people's livesWhy Join blithequark?* We're a global leader in customer experience, with a reputation for delivering exceptional customer experiences* We're committed to building a diverse and inclusive workplace that reflects the communities we serve* We offer a comprehensive benefits package that includes a base wage starting at $15.25 per hour, plus performance bonuses and opportunities* We're passionate about developing our employees' skills and expertise, with a focus on career growth and advancement* We're a dynamic and supportive team that's passionate about making a real difference in people's livesIf you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity.Visit our website to learn more about blithequark and our commitment to diversity, equity, and inclusion. and of talented individuals who are passionate about delivering exceptional customer experiences. Equal Employment Opportunity blithequark is an equal opportunity employer, committed to building a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified candidates who are passionate about delivering exceptional customer experiences and making a real difference in people's lives.Benefits * Base wage starting at $15.25 per hour* Performance bonuses and opportunities* Comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more* Opportunities for career growth and advancement* A dynamic and supportive team that's passionate about making a real difference in people's lives Visit our website to learn more about blithequark and our commitment to diversity, equity, and inclusion. and of talented individuals who are passionate about delivering exceptional customer experiences.!