Experienced Customer Service Representative I - Summer Employment Opportunity at blithequark

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark, a nonprofit 501(c)3 corporation dedicated to empowering student borrowers and promoting access in higher education. As a Customer Service Representative I, you will play a vital role in our mission by providing exceptional support to customers navigating the Department of Education's Free Application for Federal Student Aid (FAFSA).About blithequarkblithequark is a dynamic organization with a rich history of philanthropy and a strong commitment to giving back to the community. Our dual mission of helping student borrowers repay their education loans and promoting access in higher education has led us to expand our services beyond student loans, while maintaining our focus on exceptional care and service. This unique intersection of stability and vision creates an exciting opportunity for the right candidate to help shape our company's future.Location and Work EnvironmentAs a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our remote work environment is designed to promote productivity, collaboration, and work-life balance. With a small cubicle environment or a dedicated home office, you will have the space and resources needed to excel in your role. Job SummaryWe are seeking an experienced Customer Service Representative I to for a 45 to 90 day temporary assignment. As a key member of our customer service team, you will be responsible for participating in high-volume outbound and inbound call campaigns, adhering to approved call scripts and compliance guidelines, and providing exceptional service to customers.If you are a customer service professional with a passion for helping others, we encourage you to apply for this exciting opportunity. Essential Duties and ResponsibilitiesThe following are the essential duties and responsibilities of the Customer Service Representative I position:* Participate in high-volume outbound and inbound call campaigns based on assigned call lists* Adhere to approved call scripts and compliance guidelines* Provide consistent high-quality service to customers* Respond to customer questions while ensuring the highest standards of customer service* Utilize software, scripts, and tools appropriately* Appropriately document all encounters in clear and concise online logs* Employ empathic support to customers* Perform all other duties and responsibilities as assignedKnowledge, Skills, and AbilitiesTo succeed in this role, you will need to possess the following knowledge, skills, and abilities:* Good customer service skills* Excellent verbal and written communication skills* Professional phone voice and etiquette* Ability to follow instructions and scripts* Skilled in active listening* Proficient with computers, and good typing skills* Strong time management and decision-making skills* Knowledge of the FAFSA* Knowledge of college financial aid and admissions processesQualificationsTo be considered for this position, you must meet the following qualifications:* High school diploma or equivalent* Four to six months of customer service experience in a call center environment* Preferred experience working in a college financial aid office or college administrative officePhysical and Mental DemandsThe following are the physical and mental demands of the Customer Service Representative I position:* Occasionally must move about when working inside the office* Repetitive motion.Regularly operates a computer, phone, and general office equipment* Regularly required to handle, feel, grasp objects and reach across a work area* Regularly communicates with other employees and on the phone, virtually, or in person with clients* Visual acuity. Regularly must have close visual acuity to view and enter information into computer and software systems, analyze data, develop presentations and reports, and other materials* Mental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communicationWork EnvironmentThe work environment for this position is remote, with the flexibility to work from home or a small cubicle environment.Our office work environment is climate-controlled with no substantial exposure to adverse environmental conditions. Equal Employment Opportunityblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation.We are also an equal opportunity employer of individuals with disabilities and protected veterans. If you are a customer service professional with a passion for helping others, we encourage you to apply for this exciting opportunity. Please through our website including your resume, cover letter, and any other required documents. We look forward to reviewing your application and discussing this opportunity with you further. Contact InformationFor more information about this position or to discuss your qualifications, please contact our HR department at.We are excited to hear from you and look forward to the opportunity to work with you. Equal Employment Opportunity PostersPlease view our Equal Employment Opportunity Posters provided by OFCCP.