Experienced Customer Support Billing Specialist – Financial Services and Account Resolution Expert for Authors and Publishers at blithequark

Welcome to blithequark: Revolutionizing the Publishing Industry At blithequark, we’re pioneering a new era in publishing, one that combines the power of technology with the art of storytelling. Our innovative platform is designed to empower authors, making professional publishing accessible to everyone, regardless of their background or location. By harnessing the potential of AI and human expertise, we’re transforming the way books are created, shared, and experienced worldwide. Our mission is ambitious: to ensure no great story goes unheard, and to make a lasting impact on the literary world. About the Role: Customer Support Billing Specialist As a Customer Support Billing Specialist at blithequark, you will play a vital role in ensuring our authors have a seamless financial experience. Your expertise will be crucial in resolving payment-related inquiries, managing overdue payments, and providing exceptional customer service. This role requires a unique blend of financial acumen, communication skills, and problem-solving abilities. If you’re passionate about delivering outstanding support and making a difference in the lives of authors, we invite you to join our dynamic team. Key Responsibilities: Provide customer financial support: Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat, ensuring timely and effective resolutions. Collections and payment follow-ups: Contact authors with overdue payments and work collaboratively to resolve outstanding balances, maintaining a professional and empathetic approach. Process royalty withdrawals: Ensure smooth and timely author royalty payments, adhering to our high standards of service and efficiency. Payment method updates: Assist authors with updating their payment details and resolving failed transactions, providing clear guidance and support throughout the process. Dispute resolution: Handle refund requests, chargebacks, and customer disputes with a problem-solving mindset, aiming to de-escalate issues and negotiate mutually beneficial solutions. Maintain accurate records: Keep financial support and collections activities well-documented, ensuring transparency, efficiency, and compliance with our internal policies and procedures. Essential Qualifications: Experience in customer financial support, collections, or payment processing, with a strong understanding of financial operations and customer service principles. Excellent communication skills (spoken and written) in English, enabling you to handle customer inquiries professionally and effectively. Strong problem-solving mindset, with the ability to de-escalate payment issues and negotiate solutions that meet the needs of both authors and blithequark. Familiarity with CRM tools (such as Salesforce), Microsoft Teams, and G Suite, with the ability to quickly adapt to new software and systems. Detail-oriented and organized, with the capacity to track outstanding balances and financial transactions, maintaining accurate records and ensuring compliance with internal policies. Preferred Qualifications: Experience in a publishing, subscription-based, or SaaS company, with a deep understanding of the industry and its unique challenges. Knowledge of dispute resolution, chargeback handling, or financial troubleshooting, with the ability to apply this expertise to resolve complex issues. Experience in remote work, with self-motivation and strong accountability, enabling you to work effectively in a distributed team environment. Skills and Competencies: Strong interpersonal skills, with the ability to build rapport with authors, colleagues, and stakeholders. Excellent problem-solving and analytical skills, with the capacity to resolve complex financial issues and identify areas for improvement. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Strong attention to detail, with a focus on accuracy and quality in all aspects of your work. Adaptability and flexibility, with a willingness to learn and adapt to new systems, processes, and technologies. Career Growth Opportunities and Learning Benefits: At blithequark, we’re committed to the growth and development of our team members. As a Customer Support Billing Specialist, you’ll have access to a range of training and development opportunities, including: Professional development programs, designed to enhance your skills and knowledge in customer support, finance, and publishing. Mentorship and coaching, providing guidance and support as you navigate your role and career path. Opportunities for advancement, with a clear path for career progression and growth within the company. Access to industry events, conferences, and workshops, enabling you to stay up-to-date with the latest trends and developments in publishing and customer support. Work Environment and Company Culture: At blithequark, we pride ourselves on our dynamic and collaborative work environment. Our team is passionate about publishing, technology, and customer support, and we’re committed to creating a workplace that is inclusive, supportive, and fun. As a Customer Support Billing Specialist, you’ll be part of a tight-knit team that values: Open communication and transparency, with regular team meetings and updates. Collaboration and teamwork, with a focus on shared goals and objectives. Innovation and creativity, with a willingness to experiment and try new approaches. Work-life balance, with flexible working hours and a commitment to employee well-being. Compensation, Perks, and Benefits: At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your career and well-being. These include: A competitive salary, with opportunities for growth and advancement. Comprehensive health insurance, with access to medical, dental, and vision coverage. Retirement savings plan, with a company match and opportunities for long-term financial growth. Flexible working hours, with the ability to work from home or remotely. Access to cutting-edge technology and software, with opportunities for professional development and growth. Conclusion: If you’re passionate about customer support, finance, and publishing, and you’re looking for a challenging and rewarding role with a dynamic and innovative company, we invite you to apply for the Customer Support Billing Specialist position at blithequark. As a member of our team, you’ll have the opportunity to make a real difference in the lives of authors, while developing your skills and advancing your career in a fast-paced and exciting industry. Don’t miss this chance to and shape the future of publishing – !