Experienced Senior Customer Success Manager – Driving Revenue Growth and Customer Satisfaction through Strategic Partnerships and HR Technology Expertise at blithequark

About blithequark blithequark is at the forefront of revolutionizing the talent solutions space with its cutting-edge products and commitment to scientific excellence. Our mission is to create a world where everyone has and succeeds in their best job, and we're dedicated to making this vision a reality through our innovative approach to talent assessment and development. By leveraging Industrial-Organizational (I-O) science, we deliver evidence-based insights that predict and maximize employee potential, ensuring our clients derive maximum value from our offerings. At blithequark, we prioritize our team's well-being and success, recognizing that their growth and satisfaction are essential to our collective achievement. We foster a culture that encourages work-life balance, flexibility, and continuous learning, providing our team members with the tools and support they need to excel in their roles. Our commitment to diversity, equity, and inclusion is unwavering, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work. Our Culture and Benefits blithequark is dedicated to creating a positive and supportive work environment that allows our team members to thrive. We offer a range of benefits and perks, including: True work-life balance and flexible work arrangements, including a four-day work week and generous PTO Ongoing professional development opportunities, including attendance at professional conferences and workshops Comprehensive benefits package, including medical, dental, vision, 401k with matching, and paid new parent leave A dynamic and collaborative work environment that encourages creativity, innovation, and growth What Sets Us Apart At blithequark, we're driven by a passion for scientific precision, innovation, and impactful solutions. Our approach is grounded in the principles of I-O Psychology, ensuring that our assessments and solutions are evidence-based and effective. We're committed to continuous improvement, exploring cutting-edge techniques and technologies to stay at the forefront of talent assessment and development. Our team is comprised of passionate professionals dedicated to pushing the boundaries of talent assessment while maintaining a commitment to scientific excellence. We're a collaborative and dynamic group, and we're looking for like-minded individuals who share our passion for innovation and customer success. Job Overview blithequark is seeking an experienced Senior Customer Success Manager to. As a Senior Customer Success Manager, you will play a pivotal role in driving revenue growth and customer satisfaction through strategic partnerships and HR technology expertise. Your primary goal will be to ensure customer satisfaction and loyalty, leveraging your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers and build strong relationships with key decision-makers. Your Impact As a Senior Customer Success Manager at blithequark, you will have a significant impact on our business and our customers' success. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion. You will serve as a trusted advisor to our customers, providing strategic insights and recommendations that drive business outcomes and growth. Your responsibilities will include: Driving growth and retention through proactive identification of opportunities and strategic conversations with clients Building strong relationships with key decision-makers and serving as the primary point of contact for customers Conducting business reviews to assess and ensure the value realization of our products and developing tailored action plans to address any issues Managing and driving opportunities through the sales cycle, from identifying needs to closing renewals and expansions Developing and maintaining deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations What You'll Do As a Senior Customer Success Manager at blithequark, your key responsibilities will include: Drive Growth and Retention: Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets. Customer Engagement: Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success. Renewal and Expansion Cycle Management: Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions. Product and Market Expertise: Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations. Customer Advocacy and Feedback: Function as a customer advocate within the company, streamlining the customer experience to prevent turnover, and creating feedback loops between customers and product teams to identify and remove barriers to customer adoption. What We're Looking For To be successful in this role, you will need to possess a unique blend of skills, experience, and personal qualities. We're looking for a seasoned Customer Success professional with a proven track record of driving revenue growth and customer satisfaction in the HR technology space. Key qualifications and characteristics include: Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs. Consistent Excellence: A strong track record of meeting and surpassing expectations. Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles. HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc). Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders. Leadership: Recognized subject matter expert with experience coaching or mentoring others. Curiosity and Creativity: Naturally curious and creative in your approach to solving problems. Essential Qualifications To be considered for this role, you will need to meet the following essential qualifications: 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc). Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities. Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers. Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities. Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our team members. As a Senior Customer Success Manager, you will have access to a range of career growth opportunities and learning benefits, including: Ongoing professional development and training to enhance your skills and knowledge Opportunities for advancement and career progression within the company A collaborative and dynamic work environment that encourages creativity, innovation, and growth Access to industry-leading tools and technologies to support your work Work Environment and Company Culture blithequark is a dynamic and collaborative work environment that values diversity, equity, and inclusion. We're committed to creating a positive and supportive work environment that allows our team members to thrive. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a base salary and variable compensation, as well as a range of perks and benefits, including: Target Total Compensation: $110,000 to $140,000, split between a base and variable compensation Comprehensive benefits package, including medical, dental, vision, 401k with matching, and paid new parent leave Generous PTO and paid company shutdown from 12/24 to 1/1 Ongoing professional development and training opportunities Conclusion If you're a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Customer Success Manager, you will play a critical role in driving revenue growth and customer satisfaction, and you will have the opportunity to work with a dynamic and collaborative team that values diversity, equity, and inclusion. Don't miss out on this opportunity to join a leading company in the HR technology space and take your career to the next level. to become a part of our team and contribute to our mission of creating a world where everyone has and succeeds in their best job.