Experienced Customer Success Manager – Strategic Customer Lifecycle Management and SaaS Solutions Expert

Welcome to blithequark blithequark is a pioneering force in the development of innovative software and SaaS solutions, specifically designed for the marketing and management of charging stations for electric vehicles. As a key player in the e-mobility sector, blithequark supports operators in managing, controlling, and monitoring their charging infrastructures, providing technical support and training to ensure customers maximize the potential of blithequark's products. With its headquarters in Dortmund, blithequark is part of a larger group, leveraging its resources to drive Europe's transition toward electric mobility. Job Overview We are seeking an experienced Customer Success Manager to, responsible for accompanying the growth of strategic customers and partners through holistic customer lifecycle management of our SaaS model. As a Customer Success Manager at blithequark, you will play a pivotal role in ensuring the efficient onboarding of new SaaS customers, supporting strategic customers and partners independently, and advising them on the optimal use of our software platforms. Your expertise will be crucial in resolving incidents, analyzing structured data to support customer success, and presenting key performance indicators in monthly dialogues. Key Responsibilities Accompany the growth of strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model Ensure an efficient onboarding of new SaaS customers, setting them up for success from the outset Support strategic customers and partners independently, advising them on the use of selected features of our software platforms to maximize their benefits Orchestrate an end-2-end process with involved departments (e.g., sales, 2nd level support, and development) to ensure a sustainable resolution of incidents Prepare and present relevant key figures for strategic customers and partners in monthly performance dialogues, providing actionable insights for growth Analyze structured data to support customer success through insights and KPIs, driving customer engagement and retention Act as a central interface for our back-office service, ensuring seamless communication and support Qualifications and Skills To excel in this role, you should possess a degree in Business Administration, Business Informatics, or a related field, ideally combined with several years of practical experience in customer success management or a similar role. Prior experience in the e-mobility sector, coupled with a solid understanding of SaaS business models and software products, is highly desirable. Degree in Business Administration, Business Informatics, or a related field Practical experience in customer success management or a similar role, with a focus on SaaS solutions Experience in the e-mobility sector, with a solid understanding of SaaS business models and software products High degree of self-motivation, with a structured and self-organized way of working paired with a strong customer-centric mindset Strong communication skills across different hierarchical levels on the customer side, with the ability to articulate complex ideas simply Hands-on mentality, with a willingness to familiarize yourself flexibly with new topics and technologies Initial professional experience in an interface function with a high customer focus, with experience using CRM systems (e.g., Salesforce) Data affinity, with the ability to identify usage patterns, track success metrics, and proactively drive customer engagement and retention Very good written and spoken English and German skills, with additional language skills such as Spanish and/or French being a plus What We Offer At blithequark, we are committed to driving Europe's transition toward electric mobility, and we are looking for passionate and dedicated individuals to. As a Customer Success Manager, you will be part of a purpose-driven company with a strong vision for the future. You will have the opportunity to work with a talented team of professionals who share your passion for innovation and customer success. A purpose-driven company driving Europe’s transition toward electric mobility Passionate colleagues with a hands-on mentality, who are dedicated to making a difference A safe and future-oriented workplace as part of a larger group, with opportunities for career growth and development Flexible working hours and location, with the ability to work remotely and balance your work and personal life Great opportunities for career growth, with a focus on professional development and continuous learning Career Growth and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Success Manager, you will have access to a range of training and development opportunities, including workshops, webinars, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about innovation and customer success, and who can provide guidance and mentorship as you grow in your role. Work Environment and Company Culture Our company culture is built on a foundation of innovation, customer focus, and teamwork. We believe in creating a work environment that is collaborative, dynamic, and supportive, where everyone has the opportunity to thrive and grow. As a Customer Success Manager, you will be part of a close-knit team that is passionate about making a difference in the e-mobility sector. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, with a range of perks and benefits that are designed to support your well-being and career growth. These include flexible working hours, remote work options, and a range of training and development opportunities. We also offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off. Conclusion If you are a motivated and customer-focused professional with a passion for innovation and SaaS solutions, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Success Manager. With your expertise and our support, you will have the chance to make a real difference in the e-mobility sector, driving customer success and growth through your work. to take the first step in an exciting and rewarding career with blithequark.