Experienced Customer Success Associate - Remote

Are you a driven and charismatic professional with a passion for building strong relationships and driving business growth through social media? Do you thrive in fast-paced environments and have a knack for staying ahead of the curve in the ever-evolving world of digital marketing? If so, we want to hear from you! At blithequark, we're on a mission to empower the voice of professionals and industry leaders, and we're looking for a talented Customer Success Associate to. As a key member of our customer-facing team, you'll play a critical role in building and maintaining strong relationships with our clients, driving business growth through social media, and providing exceptional customer service.About blithequarkblithequark is a dynamic and innovative company that's passionate about helping professionals and industry leaders build their personal brands and grow their online presence. We work directly with Fortune 1000 and startup leaders across a variety of industries, including marketing, media, technology, advertising, law, finance, corporate sustainability, art, and more. Our team is global, and we're committed to creating a culture that values flexibility, human connection, and continuous learning.The RoleAs a Customer Success Associate at blithequark, you'll be responsible for managing and interacting directly with clients, overseeing the content being developed for their social channels, and driving business growth through social media. You'll work closely with our clients to understand their goals and objectives, develop tailored strategies to achieve them, and provide ongoing support and guidance to ensure their success. Key Responsibilities* Serve as the primary strategic liaison and day-to-day contact for executives, providing exceptional customer service and support* Oversee the onboarding of new accounts to ensure successful launch and continual engagement* Coordinate customer meetings on a monthly and quarterly basis, aligning with customer through Content Strategy Workshops, conducting Strategic Business Reviews, and other key meetings* Understand customer outcomes by communicating with customers, analyzing performance metrics, providing updates on industry trends, and impact on business success* Represent the voice of the customer to provide input and feedback into core product, marketing, and sales processes* Continually reinforce value and deliver successful outcomes throughout the entire customer journey* Own and manage the health of the customer relationship using established metrics and KPIs* Strive to create and maintain a strong customer relationship built on communication, transparency, and trust* Communicate sensitive information in a tactful manner, being thoughtful about selecting the right approach and mediumTechnical Acumen & Product Knowledge* Possess a working knowledge of social media platforms with a focus on LinkedIn, the role of executive thought leadership in that ecosystem, and best practices for growing an audience and supporting varied goals* Act as a trusted advisor, thought leader, and subject matter expert to clients, ensuring that they get the most value from the platform with the aim of growing our customer base* Educate clients on best practices related to social media and usage of the blithequark technology, with the ability to communicate changes and value* Identify opportunities for product improvement* Identify client growth opportunities by monitoring analytics, benchmarks, and social media industry changes and trendsRequirements* Ability to communicate proficiently and build and nurture client relationships.Experience in a client-facing role at a SaaS company, agency, or technology company is a plus* Experience including but not limited to Facebook, LinkedIn, Twitter, Instagram, and bolthires* Understanding of social media analytics and paid media is a plus* Strong professional written and verbal communication skills in English* Must be able to work independently and in a team environment. Must be reliable with deadlines, proactivity, and projects* Project management experience, cross-departmental working relationships* Exceptional time management skills including the ability to handle multiple clients with changing priorities* Able to work in fast-paced environments that embrace change and process improvementWhat We Offer* Competitive annual salary of $45,000-$50,000 plus variable compensation* Ample opportunities for growth after 3-6 months within the Customer Success Associate role* Flexible work environment with the option to work from home or a co-working space* Collaborative and dynamic team culture that values flexibility, human connection, and continuous learning* Comprehensive benefits package, including wellbeing days and extra time off to rest, recharge, and pursue your passionsIf you're a motivated and results-driven professional with a passion for social media and customer success, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear your story and learn more about how you can contribute to our team's success. Equal Opportunities Employerblithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.