Experienced Customer Service Associate – Last-Mile Delivery Support at blithequark

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Associate – Last-Mile Delivery Support. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive their packages on time, as promised, and exceed their expectations every step of the way.About blithequarkAt blithequark, we're revolutionizing the way people shop and interact with our company. Our mission is to be Earth's most customer-centric company, and we're committed to exceeding expectations by innovating and providing best-in-class customer support. With a focus on logistics and customer experience, we're constantly pushing the boundaries of what's possible and making history in the process. Join us, and you'll be part of a team that's passionate about making a difference and building new products and services every day on behalf of our customers.Job SummaryAs an Experienced Customer Service Associate – Last-Mile Delivery Support, you will be based at one of our last-mile delivery warehouses, where blithequark's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance, and you'll be responsible for resolving issues and setting appropriate expectations with customers. Your goal will be to consistently provide exceptional customer experiences, ensuring our customers receive their packages on time, as promised.Key ResponsibilitiesAs a key member of our Customer Service team, your responsibilities will include:* Communicating with customers directly in-person, via phone, and via email* Empathizing with and prioritizing customer needs* Upholding company values and respecting every customer* Resolving issues and setting appropriate expectations with customers* Clearly understanding and responding appropriately to the issues that customers present* Consistently composing grammatically correct, concise, and accurate written responses to customer issues* Approaching problems logically and with good judgment to ensure the appropriate customer outcome* Making quick and effective decisions on behalf of the customer* Working a flexible Full-Time (40+ hours per week) scheduleA Day in the LifeYou'll be based at one of our last-mile delivery warehouses, where blithequark's leading logistics system operates.As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact blithequark. About the TeamOur mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team.We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. RequirementsTo succeed in this role, you'll need:* High School or equivalent diploma* Previous experience in Customer Service* Ability to effectively prioritize work time to ensure efficiency* Experience with Windows Operating Systems and bolthires Outlook* Familiarity with multiple web browsers, data base searching, and instant messenger tools* Bachelor Degree or equivalent work-related experience* Proficiency in verbal and written communication skills* Experience in understanding performance metrics and developing them to measure progress against key performance indicators* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandWhat We OfferAs a valued member of our team, you'll enjoy:* Competitive compensation and benefits package* Opportunities for career growth and professional development* Collaborative and inclusive work environment* Recognition and rewards for outstanding performance* Access to cutting-edge technology and tools* Flexible work schedule and work-life balanceWhy Join blithequark?At blithequark, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We're an equal opportunity employer and welcome applications from individuals of all backgrounds and perspectives. If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to join our dynamic team and be part of something amazing. If you're ready to take your customer service skills to the next level and join a team that's passionate about making a difference, !Visit our website at to learn more about this exciting opportunity and. We can't wait to hear from you!