Experienced Customer Service Traveling Test Center Manager – Global Testing Solutions

Are you a seasoned customer service professional with a passion for leadership and a knack for problem-solving? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark, a leading provider of technology-enabled testing and assessment solutions, as an Experienced Customer Service Traveling Test Center Manager. About blithequarkblithequark is a pioneering organization that has been revolutionizing the testing and assessment landscape for over three decades.With a presence in 180 countries and a client base that includes some of the world's most recognized licensing and certification organizations, academic institutions, and government agencies, we support over 7 million test takers annually. Our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. Job OverviewAs a Test Center Manager (TCM) at blithequark, you will serve as the face of our organization in test centers around the world. You will be responsible for managing all aspects of the testing facilities, financial practices, personnel, and maintaining set policies and guidelines to uphold the highest standard for exam integrity.This 100% travel role requires you to support test centers where management assistance is needed, driving turnarounds at poor-performing locations and helping new managers to blithequark. Responsibilities* Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of blithequark and its testing clients. * Plan regular staff schedules and supervise both regular and temporary Test Center Administrators. * Understand how test center operating costs impact blithequark's key financial and business drivers and performance against corporate metrics.* Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets. * Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly. * Responsible for hiring and training of new Test Center Administrators. * Review and approve timesheets and expenses for all staff. * Provide security at the testing facilities by ensuring all locks and security systems are properly used.The TCM is responsible for holding keys to the testing facilities. * Represents the organization with professionalism. * Has sufficient knowledge of basic technology to resolve common issues. * File detailed reports on any irregular test center situations or complaints. * Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required. * Resolve, report, or escalate candidate and/or building problems to the appropriate department or manager. * Engage with property management to maintain a safe and comfortable testing environment.* Acts as a TCA to administer tests. * Actively participates in blithequark quality assurance, audit programs, and other company initiatives as a team player. * Maintain a deep knowledge of policies, practices, and procedures. Qualifications* High school diploma or equivalent. * College experience a plus. * Minimum of two years of customer service experience required (call center, retail, restaurant, etc.). * One year of management or supervisory experience required. * Must be 18 years of age to qualify.Physical Job Requirements* Must live within one hour of the airport or train station with the ability to travel on short notice by airplane, train, or car. * Must be able to bend, stoop, and lift up to 40 pounds. * Ability to remain in a stationary position for extended periods while administering exams. * Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room. * Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam.* Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols. Benefits* 12 Paid Holidays Off annually based on work schedule. * No selling or quotas. * Office setting environment. * No inventory, stocking, floor moves, or overnight shifts! * Paid training. * Sick time prorated based on start date. * 401K. * Employee Assistance Program. * Vision. * FSA. * Legal. * Vacation. Available Schedule* Full-time + travel time. * Schedule:The site may be open Monday through Saturday 7 am to 6 pm.Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours. * Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule. * Travel often required on short notice. Why Join blithequark? At blithequark, we are committed to creating a workplace that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being.As a Test Center Manager, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow in your career. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please through our website, and we will be in touch to discuss your qualifications further.Equal Employment Opportunityblithequark is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.