Bilingual Customer Service Associate (Night Shift) - Join blithequark's Dynamic Team

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and possess strong problem-solving skills? If so, we invite you to join blithequark, a leading Enterprise Software company, as a Bilingual Customer Service Associate (Night Shift). As a key member of our Operations team, you will play a vital role in supporting our rapidly-growing service solutions and providing an unparalleled customer experience. Your Future JobAs a Bilingual Customer Service Associate (Night Shift), you will be responsible for:* Working a night shift schedule from 3:30 PM to 12:30 AM EST* Helping customers with a wide range of general inquiries on product and/or account issues and questions* Solving customer issues and escalations about blithequark products and services* Utilizing excellent phone skills, writing skills for web, email, and text requests, and prioritizing work queues and backlogs* Completing help tickets for issues that require technical support or development team assistance* Providing excellent customer service and taking ownership throughout the service cycle from initial request to final close out of the support request* Modeling and championing blithequark's cultural principles as we scaleRequirementsTo be successful in this role, you will need:* 1-3 years of experience in a customer-facing role within a contact center environment* Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings* Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner* Strong problem-solving skills and a proven ability to deliver a positive customer experience* Exceptional communication skills to effectively communicate with a wide range of customers* Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels* Experience working with ticketing systems (e.g.Zendesk, Hubspot, ServiceCloud)* Proficient with macOS and both bolthires and Android mobile devices for app usage* Solutions-oriented with strong problem-solving skills* Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products* Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment* Diplomacy, tact, and poise under pressure when working through customer issuesIdeal CandidateWe are looking for a candidate who:* Has a strong ability to actively listen and ask follow-up questions to drive customer success* Can verbally guide customers to solutions in both app and web-based applications* Thrives in an unstructured, fast-paced, and change-heavy environment* Has experience supporting service requests in billing, RMA, cancellations, and renewals* Has experience supporting telematics systems, ELDs, and hours of service complianceTo Land the JobYou will need:* Fluency in Spanish* An ultra-positive attitude and cool under pressure* Rock-solid verbal and written communication skills with a strong focus on the details* A knack for investigative research and strong critical thinking skills* Ability to work independently, coupled with keen awareness of customer satisfaction cues* Excellent analytical, problem-solving, and decision-making skills* Ability to work well in a team environmentExtra Awesome (Not Required)* A degree in Supply Chain/Logistics, Business, or any other relevant fieldSome OfThe Perks* Work with a dynamic team at blithequark, a leading Enterprise Software company* Competitive wages* Hybrid work location* Peer-driven training and ongoing support* Casual dress code and flexible working hours to fit with your life* Ability to work from homeAbout blithequarkblithequark is not your typical software company.With a mission to debunk the traditional methods of transportation software development, we have created a solution that makes the big players in enterprise software curse our name. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we focus on making superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value with constant, continual improvement.If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's dynamic team. and become a part of our mission to revolutionize the Enterprise Software industry.